Hi , I have converted the catalog items into record producers and tried submitting the case in portal as an user having sn_customerservice.customer, snc_internal, sn_apptmnt_booking.appointment_booking_user, task_activity_reader roles. But as soon ...
We have a code in .js format file stored at MID Server. We are trying to execute that piece of java script via MID Server script include which we failed multiple times.Could you please help us with process to achieve this functionality Can we RUN Jav...
Hi All, With new user logged in into the workspace if I opened a list view of any table then I need to add columns every time. Can we Configure Workspace list columns, so I do not need to add columns every time when logged in with new user
In 'csm_service' table I have to calculate the total on hold time and populate the on hold time duration in 'u_total_on_hold_duration' field. u_total_on_hold_duration field type=duration .I tried to calculate the duration from metric_instance table.B...
Hi AllIn CSM screen(case table) , i want to get login user who clicked button in UI action and set it in screen itemPlease help me
Hi All, I request you , kindly share some realtime cases please USA Product and service company [XXXXXX] using CSM. who is Partner? , Who is customer ? for USA Product and service company [XXXXXX] . what they can do? how will be the relationship b...
Hi All,How to add two duration type of fields in servicenow? When I am trying to add the fields, it's getting concatenated in string form.Can anyone help me on this issue.Thanks in advance!!Jaydee
Hi, I'v asked this from Support, but they haven't got me answer in 2 weeks, so I'll come to you guys. I'v got this weird problem in my client's Tokyo-instance. When non-admin user is filtering list of all customer service cases, let's say he/she puts...
How do you enable the "Save signature checkbox"? as seen in this developer article.Now Component Library | ServiceNow Developers Thank you in advance for your help.Ty
We have Special Handling Notes configured for certain accounts. It works well on Agent Workspace when opening a case. But it doesn't pop up when a contact from those accounts initates a Chat and the chat card appears in the Inbox. Is it supported by ...
Hi Folks, I want to know is there any OOB way to block a case with reason 'blocked internally'. I cannot see any blocked state or any UI action to block the case. Any inputs would be helpful
how to I get a second voucher to retake ServiceNow Admin??
Hello. We are creating an incident with API integration when an alert is detected in another system.Currently the timezone is as follows.I would like to set all time zones to Asia/Tokyo, what should I do?▽Time zoneAt the time of incident creation: UT...
Hello, I have a request to auto close the cases that have been resolved for more than 10 days we have set up a business rule to mark the auto close box once we change the state to resolved, this is working right now, but for the old cases that we hav...
I need to show "watchlist" filed after the form is submitted on service portal. (form is a record producer) can anyone help me on this. This is how it looks after submitting the case as of now. can we show watchlist field somewhere here : (attached s...
