Hi Community, I have a Widget that shares a List of Case tickets related to the account of the log in Customer in Service Portal,This Widget will provide the capability to have a filter at the top of the list so the Customer can filter own tickets,BU...
@anubhavritolia How to make 'Publish' button on Knowledge Article visible only if user has 'knowledge' role and user is member of Ownership Group.
Our Support team is looking for a way to report how many customers accept and reject the solution in the cases. Is there any way to run a report?
Hello for a request ticket, I have to calculate the duration between the oipen time until the request is assigned to someone. So difference between open date and field 'assigned_to' is no more empty.I tried to put a metric on the field assigned_to b...
What to make a setup , so that I can easily run the dynamic translation in the email notification.(By setting up the servicenow translator configuration and not the IBM or Microsoft)
I have written few client scripts and BRs on the form view for two fields ,in which one field is read only integer(count) and the other is choice (reviewer),so depending upon the state field the reviewer and the count values will change.for one state...
Hi, How to capture image from notification in update set, i have capture and updated set and committed in another instance but the image from the notification is not visible after commiting the update set. please suggest sid
Hi, On a Case, I can populate the 'Assignment Group' with the relevant group I want, however, when i then try to pick a user from the assignment group, on the 'assigned to' field, the users are not appearing. Even when i use the magnifying glass look...
I noticed that empty knowledge categories are displayed in the Portal. Is there a way to hide them?
Hi Good day! I would just like to ask how to use business rules in populating a value to a new field?I already added a new dictionary entry/column in the xxx table. and created a BR with the ff script.current.xxx_column = current.assignment_group.get...
I have a question around Resolution codes on a case and the client wants the below codes which I have configured on the choices dropdown below. The client wants another option called ‘Resolved’ which is the default value and not part of a label. So i...
Hi All , Everytime i write Catalog Onchange cleint script i get Error as ' There is a JavaScript error in your browser console ' ,Could you any one let me know the issue . My Requirement is a message ( Hi Urgency 2 ) should come in service portal w...
This is the ui page that i have created in the ui based on the city of user i am trying to get the details as below , as per the script i am able to get the details of user column but i need to populate country and email of that user as well can any...
Hi i have an issue with a Write ACL on Agent workspace, it is working fine in the native UI, but not functioning in Agent Workspace.I have created a new custom field "u_active" on Attachments table to mark the attachments inactive. Anyone can mark th...
