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CASE Sub State to In Progress

Hello team, If the State was AWAITING INFO and then the State changes to OPEN because customer replied, sub state should be CUSTOMER REPLIED . Thanks,Krishna.

Krishna142 by Tera Contributor
  • 223 Views
  • 1 replies
  • 0 helpfuls

Appointments and WO/WOT - not creating

Hi SNC,  I wonder if there is anyone out there that can help us.  We are setting a demo that will show how Appointments work from a Customer/Contact perspective through the CSM POrtal.  The idea is that it is a maintenance Service catalogue item, the...

Related Party Users

Hello everyone, I added a Related Party User to a case according to ServiceNow Product Documentation: Adding related parties to a case - but unfortunately they still can't see the case in the CSM Portal.  The Contact I have added here (Knut Test) has...

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Abort Attachment insertion

My requirement is to abort insertion of attachment on case table when attachment size exceeds 9MB and throw an error message.Error message is throwing as expected but the null attachment is showing.if (parseInt(current.size_bytes) > 9000000) {       ...

Copy Case Additional Comments into Incident

Hi, I'm trying to copy additional comments from Case (Portal) into Incident and created before update business rule, this seems not to work. Can someone assist?   (function executeRule(current, previous /*null when async*/ ) {if (!gs.nil(current.comm...

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Sunil_th by Tera Contributor
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  • 6 replies
  • 0 helpfuls

Resolved! Aborting Attachment

My requirement is to abort insertion of attachment on case table when attachment size exceeds 9MB and throw an error message.Error message is throwing as expected but the null attachment is showing.

Resolved! Is Work Notes list available in CSM (Case)

Hi,We are in the process of migrating some existing teams from ITSM to CSM.One of the teams previous utilised "Work notes list"  and I cannot find anything that tells me if this is available in CSM.Has anyone set this up? ThanksLes

Multi SSO in CSM

Hello,We are about to configure our CSM module so that our customers (multi accounts) can as well log in using our company SSO, however they will have emails that are not our company's, has someone done this and would like to point me to a material t...

sowmya13 by Tera Contributor
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  • 1 replies
  • 0 helpfuls

Resolved! How to audit changes made in the relationship record

Hi Team, We have a customer_account record and we have a related list contact Relationship.Now the requirement is if we made any change to the any of the fields in contact relationship, it should audit the same to the audit history of account record,...

Community Alums by Community Alums  
  • 711 Views
  • 1 replies
  • 0 helpfuls

Fix Script

They are some inflight tasks that I need to reassign to the other group.i have written this fix script:var techUpgrade= new GlideRecord('case table');techUpgrade.addEncodedQuery('u_tech_upgrade_type=');techUpgrade.query();while (techUpgrade.next()) {...

Auto update landing page list in CSM configurable workspace

Dear Community,I'm currently trying to solve a customer need, that requires simple lists on a landing page to update automatically, or somehow trigger an update on all lists in one action.Do you have any ideas on how i get these lists to automaticall...

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