We have the following requirement and appreciate any help.- In CSM Workspace (through Platform Analytics Workspace) we created Dashboard with the top right side 4 reports. See picture attached.- These 4 reports are based on SLA business elapsed perce...
Has anyone out there been able to pull emails into the case narrative when emails get sent in by a customer/users into the activity window. We are trying to get them into a case task view within the CSM portal. We can click on the task number and s...
Hi,I have a reference variable refvar1 in a catalog item.The referenced table is u_table1.u_table1 has a field called u_user, which is a reference field to sys_user. I am trying to filter values in refvar1 so it only shows records in u_table1 where u...
I have a requirement in widget i created 2 fields -Parent and Child field ,both are choice field, If I select parent then child field show only the name which belongs to ParentHow to make dependency between two fields Below screenshot, In widget If ...
Hi, I am currently working on a requirement where these options ('Approval' and 'Child Case/Related Case') as attached in the image should be disabled while editing the form through quick edit in CSM/FSM Configurable Workspace. The above mentioned 2 ...
Hi Can any one guide me how to copy worknotes and additional comments from workorder(FSM) To its parent Service Request ticket and and then to the Case ticket Please guide and help me with script. Thanks in advance.
How to fetch incident details based on selected field in service Portal.EX. On portal i have one field X which refers filed on incident form. when i select this X i want to show incident details on html. How we can achieve this.
I want to create a onchange catalog client script for State/Market variable. if the value of state/market is choosen as "texas" and value of Do you need to set it up as is "standard_tx" I need to add option to care manager type/skills variable. I c...
Hi All, Request your expertise in below two point.1.our customer want to migrate contact user to sys user, to do so is it better to deactivate former and create the sys user separately OR convert contact to sys user. Any implication. 2.In addition , ...
My customer is trying to write reports based on SLAs, however they only want to show the SLA based on the Last SLA completed, if that makes sense. Here is the scenario, both the Resolution and Response SLA kick off immediately - the Response SLA comp...
Is there an equivalent to a "sys_db_object.list" but specifically for EVERY configurable workspace created by anyone in a given instance? Since Configurable Workspace are naturally siloed - we are seeing a bunch of duplicate-esque workspaces - and w...
Hi SNCWe have set up a webpage so we can test the integration of Virtual Agent - as a precursor to something that we will do with a customer. We followed the steps in https://docs.servicenow.com/bundle/utah-servicenow-platform/page/administer/virtua...
We are looking at CSM for tracking cases... the cases are very similar, however will have different categories / subcategories. They are not really different enough to have separate case types however some of the steps for resolving will be differen...
Over an OOTB Configurable Workspace "CSM/FSM Configurable Workspace App Config", the Reference field's "i" icon is not working i.e. on click of this icon it doesn't opens a reference record. Per the observation, this reference icon is not working pri...
When we use the "Copy URL to Clipboard" Context menu button on the Case table List view, and try to access the link on a new tab, the Case keeps on loading for 15 - 20 minutes, However the same case can be opened by clicking on the List view "case li...
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