Virtual Agent - Keywords
Hi team!Why does ServiceNow fail to find a topic when I use a single character or a single number, such as '1' or 't,' as the keyword for the topic?Thank you!
Forum Posts
How to remove the i icon in a reference variable of record producer?
How to remove the i icon in a reference variable of record producer?this is for on reference variable when is under a variable set. How to achieve this?Thanks in advance!
Field Service management How to add Assignment group for Work order Task
Hi All I am unable to fill and enable the Assignment group for FSM Work order taskCan any one guide me how to create and enable the group I already created The group which I created is not loading in Assignment group under sys_group I am missing ...
Resolved! copy work notes to work order from workorder task
Hi AllI want to copy worknotes of workorder task (wm_task) to workorder worknotes (wm_order). Please can guide and suggest me the script please Thanks.
changes() function is not working while giving it with a variable name
Hi All, We have a requirement where we need to see if a field value is changed in business rule (using .changes()). But we cant give the field name directly, instead should get field name from a property. And this is giving us 'undefined'. Please fin...
How to change the current font of CSM portal content to custom font
Hi All,I was able to change the font of the CSM Portal Page as: Create new CSS Include --> Put font URL --> Create new style sheet. The changes can be seen as below - The highlighted yellow texts doesn't seem to change the font. Even when I click on ...
Resolved! Case creation from inbound email actions
Hi, Would like to configure case creation from email. seen OOB flow designer but i didnt get following things. 1. How can we process only specific email for case creation . Dont want to create case for all the email which are received.2. If use the p...
Users using Customer Workspace not able to click link directly to incident
We want specific users to be redirected to a specific record in the CSM workspace if they click on a link from an external source (email, link copy-paste etc). Also, when they log in, we want them directed to the CSM Workspace landing page. How is ...
Resolved! Transalted messages in client script
We are displaying field messages using showFieldMessage in catalog client script. But if the user preferred language is different we should display the translated version. How to achieve this requirement?
Resolved! Child incident should not close when assigned_to field is empty in Parent incident.
HiPlease help me to solve the use caseChild incident should not close when assigned_to field is empty in Parent incident.Thank you:)
Engagement Messenger fails to load (Error in loading)
Hey all, I get this message on the customer site: Access to XMLHttpRequest at 'https://romedemomed.service-now.com/api/sn_csm_ec/engagement_center_api/modules/959c8ea287424110e27a400e8bbb356d' from origin 'https://www.payoneer.com' has been blocked ...
After Transform Scripts Vs Business rule
Have a requirement where i need to update certain fields on the customer project table after an import happens what would be best ? an after transform script or a BR ??any suggestions or docs?
"Configuring List Categories in the CSM/FSM Configurable Workspace: A Step-by-Step Guide"
The CSM/FSM Configurable Workspace, which stands for Customer Service Management / Field Service Management workspace, is a ServiceNow platform-provided pre-built workspace. It is built primarily for customer service and field service management act...
How to update deactivated date and flow name of group in description field
I created a flow which deactivates the group on monthly basis.Here the requirement is I need to mention in the description field of group table when that particular group was deactivated(deactivated date) and also mention name of flow which has deact...
Error message populating if the user's first name and last name is in AD throw an error in catalog
In Catalog item Form if we type the same first name and last name which is present in Active Directory it will throw an error on OnChange Function. Thanks,Ravichandra
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