Resolved! System table the records corresponding to a Case 'Watch List' members?
Hi Team, Is anyone aware of which System table are the records corresponding to a Case 'Watch List' members? Thanks,Pat
Forum Posts
Resolved! Ask for Approval action not working
Hi All, I am trying to send notification for approvals and trying to do it with "ask for approval" Action in flow. I am trying test it from a sample test flow. Once I ask for approval, it would create a record in approval table and from there I need...
Update set donot capture customiztions
Hii,I have a requirement to create choices for issue subtype, category and subcategory based on selection of a particular Assignment group on the case form . when I make choices for all three its application scope was customer service. I have made th...
Resolved! How to get Field values of a form in a UI Action
I have a form in ServiceNow (not in service portal) ,which users fill the fields and submit . I have to create a button UI action on the submitted form , that collects the field values and updates another field on the same record. I dont understand...
Generating a playbook from a data import
I have a playbook that is uses a record creation to generate it. This works great in Configurable workspaces. What I need to do is import the initial set of records in. I assumed, wrongly, that when the import mapping added the data to the table, it ...
Is there a way to utilise Publications/Notifications on Employee Center?
Hi,We have noticed that the csm portal utilises the Publications feature, as well as this everytime a new publication is created and published a notification is added to the header bar, and once clicked you can see the publication notification, as pe...
Resolved! Adding user to case watchlist
Hi, I have a request where we need to add 2 users to watchlist by default to new case created for a pareticular account(assume X) everytime .I was able to fulfill that with a buisness rule w/o any script .Now we have to append the BR logic to accomad...
To read a Barcode Attachment from Native UI or Portal Side
I am trying to read a Barcode Attachment attached to a Customer case record. Is there any way to configure this?
Resolved! Unable to configure style in workspace.
I have configured a style in native UI where a clock sign is shown against a field in form view and list view when a condition is met. Now, as a part of migration to workspace from native UI, I am planning to configure a similar style in workspace bu...
Resolved! How to enable caluclated field type for a field in case table
Hello community, I have created a new field on case table through the dictionary but under the caluclated value section the caluclated field is read only . Can any one tell me the answer how to disable the read only
"Component is not configured" error on CSM/FSM workspace.
The below error occurs after saving interaction. This happened only the first time when I opened the instance in the morning. It's not occurring if I create interactions after that first interaction. The error disappears after reloading the form on t...
Can you utilise Customer Central Functionality on Internal User Field Instead of Contact Field?
Hi, Is it possible for us to make use of the Customer Central functionality (Customer Information & Customer Activity), based on the 'internal user' field on our case form instead of the 'contact' field. Reason being, is because we are not currently ...
Fill Mandatory Fields error message is not showing the field to be filled
I am setting up a new case type. The case will be created from a Record producer. After the case is created, when we try to make any changes to the case record we are getting an error message as below.I have cross checked and all the mandatory fields...
