I am trying to configure Stepper in my custom workspace. Can anyone help me with the detailed steps.
I am trying to configure Stepper in my custom workspace. Can anyone help me with the detailed steps.
Forum Posts
Help with this question
I'm having extreme difficulty with a question. I impersonated a user. I opened a Case and requested a REQ within the CASE. The REQ was tied to the Case, but the RITM was not tied to the REQ. How can I resolve this? I'm really lost in this situation a...
Record activity (or record information) not displayed in CSM/FSM workspace upon login, until F5
We have some users reporting that upon login to the CSM/FSM workspace, when selecting a record (example, Case Task), the activity stream isn't showing. Only until the user refreshes the form does it reappear. I heard in the CSM Implementation cours...
I would like to know how to get the label question
When I tried to get the sc_req_item record question in the variable "sortedKeys" using the script below, I couldn't get the question of type Label.Is there a way to get all questions including label questions?
New Button on workspace related list missing
New Button on workspace related list missing for notes. How we can add it.
Extending instance expiration
Dear SMEs,Need to know, how to extend the expiration of the lab instance.
Confluence document migration to servicenow KB
Is there a way to move Confluence documents to ServiceNow KB? If there is a tutorial, that would also be helpful.
Resolved! How to increase instance expiration
Hi All, Its Rishabh, I am new to ServiceNow. I want to know as to how i can increase the validity of my lab instance.Currently i have increased the limit to max, however now i am not able to increase it. Getting below pop up message. Sorry, We are un...
Parsing email subject to create Case under proper client Account
Scenario:- A certain solution sends emails to ourinstance with the subject line starting with "[X] - ..........."- [X] represents a unique field each client Account in our 'customer_account' table has, so actual email subject examples are "COMPY123...
Inconsistent case viewing for case managers
Hello,We're having an issue where most case managers/partners cannot view cases from related accounts.I have User1 with only the permissions that come with being sn_customerservice.customer_case_manager. They are not only able to view their own cases...
Adding ability to 'assign' cases from customer portal
Good MorningWe are a MSP company and have a special request from one of our clients.We use the Customer service portal so our clients can view their open and active cases, but they are limited to only having the ability to 'close case' from their lis...
Resolved! CSM query - job interview
Hello,I am applying for a job and one of the accountabilities is:Customize and configure CSM processes, workflows, forms, and widgets to align with the organization's customer service requirements. My experience has been working with a portal (the ne...
Add Text to Top and Bottom of Incident Form in Service Operations Workspace
We do this in the platform view using InnerHTML, any idea how I can add Red Text to the top and bottom of the incident form in Service Operations Workspace? All we need is text that says "FOUO" on the top and bottom.
Real time reporting on Chat presence states
Hi SNC We want to be able to create a real time dashboard which shows what state an Agent is in, in real time in relation to Chat In reality we would want it is as list view that would have Name, State Time in State. HOwever if anyone has done anyt...
Resolved! Create Custom Widget
I want to create one custom Widget that show Incident count based selected filed.I have tried below. But not getting any output. Client Script :api.controller=function() { var c = this; var assignmentGroupQuery = 'sysparm_clear_stack=true';alert('...
