How to enable additional comments for external users in csm portal
Hello all,How to enable additional comments for external users in csm portal. thanks in advance..
Forum Posts
How to trigger an workflow from the RFS after order decomposition?
In my usecase, I have configured the product catalog. After decomposition, all the CFSs and RFSs are available in Order details. Now from the RFSs, I want to initiate an workflow so that third party APIs can be called. I am trying to do this in the l...
When I select Multiple base items in same account that account name is auto populated In Account
When I select Multiple base items in same account that account name is auto populated In Account field if I select multiple base items in different account that time I got popup message you selected different item in different accounts and in account...
Resolved! How do I separate two departments using the incident and change management on the same instance?
My company only has one instance but there are two departments that would like to use Incident and Change Management.Could someone please tell me the best way to separate the Incident and change management on the instance so that the configurations m...
Third party Contact to account relationship
Hi, Has anyone come across a situation like this before - I work for an MSP and we have accounts that use another third-party MSP for some IT Services. The third-party MSP currently raises Cases on behalf of some of our accounts (via email ) and we n...
Contact creating cases on behalf of multiple accounts
Hello, I work at an MSP and we have a situation where some of our accounts work with another MSP for some forms of IT support.The third-party MSP raises Cases on behalf of our accounts (via email ) has anyone come across anything like this before and...
CSM Email go live
Hi, we are planning to go live with CSM and point it to an existing consumer help email account. When we do that, we want to confirm that SN will only consume new emails received after go live and not any historic emails in the mailbox. Thanks.
Remove CHAT button from custom service portal
Hey folks, I am a newbie with portals in ServiceNow. I created a portal and in my Test instance, it is displaying the menu the way I want it (see 1st pic)However, I moved the site and everything looks good, except I cannot find where to remove the CH...
Why i am getting same alert and error message twice in workspace?
I have configured on change client script to clear the dob value and to show alert or error message if the selecting date is in future. I tried with alert and error message both are reflecting twice. when i tried with field error box its clearing the...
Hide a UI action in CSM case table
There is a UI action called "InReview" available on Case Form, We need to hide this UI action when case task moved to some state(state initiate action). Case task is available in related list table.
How to set up activate customer portal at service now.
In your PDI, navigate to System Applications > All Available Applications > All. Find the plugin and then activate it.For more information on using the All Applications page, see Activate a plugin. Want to know if service portal and customer portal a...
Unable to configure RPA
Hi Team, I have installed RPA hub and unattended robot plugins from Servicenow store.While configuring, The below issue has encountered. I have followed the below community link but unable to open the links mentioned.RPA Desktop Design Studio - "Plu...
Csm portal header and menu not visible for external users
Hello,For external users csm portal header and menu's are not visible in portal page with snc_external role.Any additional roles required to display menus on csm portal page?Thanks in advance..
Csm portal menu not visible for external users
Hello,For external users csm portal menu's are not visible in portal page with snc_external role.Any additional roles required to display menus on csm portal page?Thanks in advance..
Agent Assist - Configure the search context and resources for Agent Assist in SOW
How to configure the Agent Assist search resource & context in SOW:On Incident, Agent Assist provide recommendations based on all resolved/closed and knowledge articleSearcher: Knowledge, Pinned, Catalog, SocialQAAdditional Search Resource ITSM- Simi...
