Is it possible to open multiple records from a list in the CSM workspace?
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
07-10-2025 09:15 AM
I create a Action Assignment for the Task [sn_customerservice_task] table to be able to open multiple record in one action.
I am not able to open the record in multible workspace tab. GlideAgentWorkspace (g_aw) is not define.
- Labels:
-
Agent Workspace
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
07-10-2025 11:59 AM - edited 07-10-2025 12:02 PM
Hi @micanowsupp,
I am not aware of any method how to simply open multiple records and I am 99 % sure it is not possible to achieve and for the 1 % I still wouldn't recommend to take that path...
Only tip what I can give you is to press and hold cmd (MacBook) or ctrl (Win) + click the CS Tasks and it will open them in the Workspace tab staying on the list view.
Most likely not the answer you were looking for, perhaps it can help when opening a few records, not optimal if opening more...
/* If my response wasn’t a total disaster ↙️ ⭐ drop a Kudos or Accept as Solution ✅ ↘️ Cheers! */
