Mandatory field in variable set impacting UI policy

[riskay123]

I have a catalog item that contains several variables and two mandatory variable sets.

I have a UI Policy for the catalog item that hides these variable sets on the form unless option 2 condition is met on one of the variables.

If option 2 is selected on the variable and I submit the form it submits without issue. If option 1 is selected the variable sets do not display which is correct. However, when I try to submit the form it says Submitting but then it doesn’t go any further. It does not create the request. I am assuming this has something to do with the fact that the variable sets are mandatory because if I select option 1 and then populate the variable sets and then change the option back to option 2 the field then disappear as expected and I can submit the request.

UI Policy Details

Catalog condition is Variable is Option 2

Catalog UI Policy Actions are Read Only=Leave alone, Mandatory = True and Visible = True

I also tried changing the UI Policy Details to

Catalogue condition  is Variable is Option 1

Catalog UI Policy Actions are Read Only = Leave Along, Mandatory = False and Visible is False

Didn’t make any difference

[Vishal Khandve]

Hi,

Please make the variable sets variable (field) non mandatory. Make them mandatory using UI policy.

Also check for applies to field while creating UI policy.

Thanks,

Vishal Khandve

[riskay123]

Will this not make the variable none mandatory for all other items? I still want this one to be mandatory on other catalogue items.

[Sagar Pagar]

Hi,

You need not to create 2 different UI policies, as you created 1st UI policy which correct.

Catalog condition: Variable is Option 2

Catalog UI Policy Actions are Read Only=Leave alone, Mandatory = True and Visible = True

Type: onload & onchange

Reverse if false checkbox: true

After submit the request/order which error displays, can you share the screenshots.

Regards,

Sagar Pagar

[riskay123]

Sorry there was actually 3 variable sets not 2 and they are all on the one UI policy. I don't actually get an error when I submit the form it just says submitting for a few seconds and then does nothing.

This is what my UI Policy looks like.