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01-26-2017 01:51 PM
Sometimes we resolve a ticket and the same exact issue with the same client happens again. Is there a way to duplicated the Closed incident instead of having to manually move all the information from on ticket to a new one?
Solved! Go to Solution.
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01-26-2017 01:54 PM
Hi Debra,
You can create a UI action to copy Incident please refer to this thread Copy Incident UI Action — ServiceNow Elite
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01-26-2017 01:54 PM
Hi Debra,
You can create a UI action to copy Incident please refer to this thread Copy Incident UI Action — ServiceNow Elite
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01-26-2017 03:05 PM
Thank you very much!!
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12-26-2019 09:45 AM
Can you duplicate an incident which will include the Activity log?
