Hi guys Our agents would like to ability to load internal documents to a case. I can probably write an ACL to apply to all documents but that's now what I want. Is there a way have the option to select which ones to make internal at the attachment le...
When trying to run Dashboard reports inside CSM Workspace, I get the following error message and it will not display the report. "Method invocation failure for: com.glide.ui.list.graphql.listLayout.ListLayout::getAllColumns" This happens with my ID o...
Hi Community,I have created a custom Lead table in my ServiceNow developer instance, added necessary fields, arranged them using Form Layout, and added a module in the navigation bar for easy access.Now I want to know:Is there any way to make this fo...
Agents for USA and Canada canonly be able to see cases raised in NA. They will also not be able to see cases raised in other regions.To fulfill this criteria, can I use Query BR or ACL is only way to do it with full proof security?
I want to schedule a meeting in MS teams from ServiceNow. I have created a Flow Designer with the OOB action "Create Meeting" but it throws me an error as below:<Error: java.lang.SecurityException: Illegal access to getter method getLocalDateTime in ...
I have the following business roles. var groupName = "G2U%"; var typeName = "Organization"; var f = 1; //現在のキャラクタの下にあるすべてのuserを取得して、に戻ります var userGroup = new GlideRecord("sys_user_grmember");...
I want to remove unwanted topics from the virtual agent's topics in the csm portal.I set the script to return false in the topic condition, but it does not hide it.I have changed the permissions to “public” and deleted topic「Business support hours」, ...
I cloned the report widget, and tried to use it in my application. However, it displays an error. Does anyone know how to solve it?Error message:The widget shows this:
Hi Team,I'm actually facing an issue with Special handling note.The "short description" or the heading of the special handling note is not getting displayed in a single Line format in the popup window, rather than that, it is getting displayed as wor...
Where do I study CSM FSM , theory and implementation also ?
In a client script, I’m trying to display a message on a variable field with line breaks (using <br> or \n). But the message appears in a single line. Is there a ServiceNow-supported way to render messages with new lines or styled HTML in catalog ite...
Hi, Our NOC engineers are having itil, sn_customerservice_agent & rota_manager etc roles. With rota_manager role they can able to edit the all On-Call schedule groups. Here our requirement is NOC engineer should have only read only access. For that ...
Playbooks for CSM provide step-by-step guidance for resolving specific types of customer service cases. What are the three out-of-the-box playbooks for CSM? (Choose three.)Case playbook for OnboardingCase playbook for ServicesCase playbook for Produc...
As a ServiceNow system administrator, your task is to establish accounts for Global Enterprises and its subsidiary, Global Enterprises USA. Additionally, create an account for the partner, Tech Innovations.Create an account for Global EnterprisesCrea...
ServiceNow CSM Portal Access & RegistrationThe self-registration feature enables new customer contacts to submit registration requests through the customer portal.A customer contact can submit a registration request using a valid registration code.Th...
