In ServiceNow , can a user from a specific assignment group, close multiple incidents or mass close the incidents assigned to that assignment group, without requiring the admin role ?Currently for a user to be able to do this he requires>> itil, list...
I have a Question that snc_external role user can have access to Case table or not ?Definitely, No ...Because external role does not have access to internal tables.But i need Partner User to see the case table. With which role i can grant access to t...
Hello ServiceNow Community,I am trying to configure a public-facing Record Producer in ServiceNow that allows guest (unauthenticated) users to submit a lead form into my custom table (u_lead).Here’s what I’ve done so far:Created a Record ProducerLink...
Hi Team,I am working on making a public record producer to allow external users to submit leads in my instance. I created a catalog, record producer, and linked it to the Service Portal. The link I am using is:https://<instance>.service-now.com/sp?id...
how to register for this event to attend the event offline
Just got into the ServiceNow ecosystem. Planning to take my admin exam next month. Was wondering from some of the seniors what is the best way forward for going from a rookie ServiceNow admin to an intermediate level. Thanks, Chet
Hello, I have installed CSM family plugin in my dev instance and planning to create a new case type but not able to see case type menu/table. I can see Cases but not Case type.Any additional configuration needed to get case type table? Thanks
If we purchase the CMS standard， we can also use ITSM for free or need more fee for it？
Hi all, We're looking to add the Additional Comments journal field to the Compose section on the Service Operations Workspace for SCTASK records. Our intention is for fulfillers to be working out of SCTASK records, rather than the RITM, and it would ...
Hi I created a product and linked it to an account. When users try to select a product using the system field, the product doesn’t show up. In the DEV environment, everything works fine both external users and admins can see the products. But in QA,...
As a service desk agent i want to have access read/write changes to manage my workload effectively. how to fix this?
Hi all, I have a requirement for Key Account Managers to have visibility (read only access would be fine) of cases raised by the accounts they are responsible for. Currently our B2B customers raise cases via the CSM portal, each customer is a contact...
Hi Community,The users with role sn_shn.users can view the pop up but what if we have to make it available also for users with role itil. I tried changing the ACL it did not work any other approach for this?
Hi everyone,How can I add an automatic comment (as a system) on a service portal ?
