We have our contacts within the SN carrier list. When we have a shipper onboard they are currently providing all of this information again (even for the carriers we already have in our system). I am trying to figure out a way that when the shipper pr...
TO: should be contact.emailCC: should include both the Assigned_to user and the currently logged-in user.If the assigned user and the currently logged-in user are the same, they should only be added once.This should be done in the Email Client Templa...
Hello everyone, Does anyone know if it's possible to display Engagement Messenger directly on a ServiceNow portal (for example, the standard SP portal or the CSM portal)?If so, how do I do this?Is there any special configuration required on the insta...
I want to configure customer activity tab in csm workspace in which i want to enable hyperlink for contact name and other highlighted names and also want to set a default filter which is highlighted by red box in the image. Has anyone implemented som...
Hello:Our operations team has a lot of email mailboxes and we are trying to get them into ServiceNow. As we cannot read all the mailboxes I was thinking I could setup one mailbox into which emails from the other mailboxes can be forwarded, and Servic...
Hi can any one guide mewhen I search and view relevant articles from the interaction form -next to short description in the native ServiceNow UI,Interaction I am not able to add the article to interaction but in incident form we have button attach t...
環境情報SN: 横浜 (パッチ:1a-03-25-2025) 助けてくれてありがとう。現在、ベンダー環境のワークスペース画面で文字化けが発生しています。 添付されているのは、構成可能なワークスペース画面と文字化けしたテキストの画像です。この画面は、構成可能なワークスペースの OOTB レコード バリアントの複製です。正しくは「同住民の問い合わせ」ですが、下図のように「同」が文字化けして表示されません。残っている証拠はタブの文字化けだけですが、フォーム画面の「問詳細」というフィールド名も文字化けし...
Hi, Is scheduled reports are domain separation in servicenow? Can anyone explain me with this . URGENT! Thanks,Tulasi
I've created an Email Client Template to be used from within CSM, to include an autosignature. As it is now, the autosignature includes variables for the current case (task) from our Investor Relations table. For example:${assigned_to.first_name} ${a...
Like the head, I would like know the difference between Community VS Forum VS customer portal.Text doesn't have any explanation about it and I feel confused. Could somebody help me about this question?Thank you.
I'm facing a visibility issue with the "SLAs" related list in the CSM Configurable Workspace on our Test instance.Here's a summary of the behavior:Agent in CSM Workspace: Cannot see the "SLAs" related list on a case.Agent in Native UI: Can see the "S...
The community appears differently to users, as shown below.Only the user on the right can search for forums from the home page.What causes this difference?
Hi All I would like to understand if we can blur/ do anything on particular context for sensitive data without using the data reduction plug?If yes, what resources can be used?Please let me know, thank you. Regards
Hi everyone,I want to customize the registration form in ServiceNow. I followed the official instructions and added the "External User Registration" plugin. However, when I try to add fields to the registration form, I can't see the fields I created ...
I can submit a case from the CSM portal by pretending to be a user who has been granted the sn_customerservice.customer role, but then I cannot see the case that I submitted.I think the sn_customerservice.customer role can vote for cases as an outsid...
