CSM forum
cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Forum Posts

Resolved! Case suggested knowledge article

Hi!In my CSM portal, in the ticket view, I would like to show the title (short_description) of the article instead of the number, but I'm not able to access the corresponding record in "kb_knowledge". It always stay empty. Here is my code sample : va...

lamarchel by Giga Expert
  • 298 Views
  • 1 replies
  • 0 helpfuls

Resolved! Default risk calculation?

Another noob question from me, i'm afraid! So, at my place of work, the CR risk rating is determined by a risk assessment survey essentially.  In my PDI I appear to have the same link, it says "Calculate Risk" near the bottom of the CR form under Rel...

Adam1978 by Tera Contributor
  • 531 Views
  • 4 replies
  • 2 helpfuls

Resolved! Lookup and Verify not Appearing in CSM Workspace

Good afternoon-Recently I installed the Lookup and Verify plugin - I have made the consumer and contact configurations Active,  and have also double checked the UI actions to ensure they were also active. I have went through every post and documentat...

Consumer vs Customer registration process

Guys , I am working on CSM OOB implementation and want to know registration/ onboarding process for Consumers and customers both.. For customers I see self registration option available in OOB CSM portal but for Consumers I don't see that option. Ple...

Blank Space when compose email in SOW

Hello Experts, I need you're help on the SOW side, In below image you can see the tow part where the email is in left and right side we have a list of articles. So the problem is when the right side of list count is increased that time left side emai...

sandeepsahu_0-1749098364062.png