Knowledge article displays in form layout, not in user friendly one after NowAssist suggestion

Ward Schoonejan
ServiceNow Employee
ServiceNow Employee

Making use of the global search capability on the portal home page ( csm, industry,... ) it will correctly show me - now assist based - to the right answer. When opening the source KB article, it is precented as a classic form and does e.g. not show related catalog items or related KB articles.

2 REPLIES 2

SANDEEP DUTTA
Tera Patron
Tera Patron

Can you add some screenshots please @Ward Schoonejan 

Thanks,
Sandeep Dutta

Please mark the answer correct & Helpful, if i could help you.

Sure, Sandeep. Here is an example