Knowledge no access to a pdf file

[B-Bob]

Hello everyone,

I have the following issue.
I have attached a PDF file to one of our knowledge database articles. As admin I can see and download it without any problems.
Now I have a user with the external role, who can see that a PDF file is available there, but cannot open it due to a lack of access rights.
However, if I upload a .jpg into the same article, the same user can see and download this jpg.

Any Ideas ?

[SANDEEP DUTTA]

Hi @B-Bob ,

You will have to create ACL on sys_attachment table to allow external users to view attachments.

Or just Add snc_external to the sys_attachment read ACLs Add ConversionRequestUtil as a client_callable_script_include in the ACL table.

[Anil Nemmikanti]

Hi @B-Bob , the external users will not have access to anything  in Servicenow. We can create a ACL but not  sure that's ideal or not because all the users will have access to the attachment table.

As per the best practices give users internal role and check.