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Knowledge article displays in form layout, not in user friendly one after NowAssist suggestion

Ward Schoonejan
ServiceNow Employee

Making use of the global search capability on the portal home page ( csm, industry,... ) it will correctly show me - now assist based - to the right answer. When opening the source KB article, it is precented as a classic form and does e.g. not show related catalog items or related KB articles.

2 REPLIES 2

sandeepdutt
Tera Patron

Can you add some screenshots please @Ward Schoonejan 

Thanks,
Sandeep Dutta

Please mark the answer correct & Helpful, if i could help you.

Sure, Sandeep. Here is an example