Letting user able to select a certain kind of case when clicking New button in CSM Workspace
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03-03-2024 10:30 PM - edited 03-03-2024 11:28 PM
Hi all,
I'm struggling to find a way to let user select a kind of case to create when clicking the New button in CSM Workspace case list.
Specifically this New button:
Ideally it would be just like creating a New asset in Asset workspace where a question will pop up asking which type of asset to create
anyone knows how I can replicate this in CSM workspace for CSM case?
many thanks!
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Customer Service Management
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