Letting user able to select a certain kind of case when clicking New button in CSM Workspace
						
					
					
				
			
		
	
			
	
	
	
	
	
Options
			
				
					
	
			
		
	- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
03-03-2024 10:30 PM - edited 03-03-2024 11:28 PM
Hi all,
I'm struggling to find a way to let user select a kind of case to create when clicking the New button in CSM Workspace case list.
Specifically this New button:
Ideally it would be just like creating a New asset in Asset workspace where a question will pop up asking which type of asset to create
anyone knows how I can replicate this in CSM workspace for CSM case?
many thanks!
		
			
				
						
							Labels:
						
						
		
			
	
					
			
		
	
	
	
	
				
		
			
		
			
					
			
		
				
		
			
		
	
	
- Labels:
- 
						
							
		
			Customer Service Management
		0 REPLIES 0
	
		
		
			
			
			
					
	
			