Letting user able to select a certain kind of case when clicking New button in CSM Workspace

ChinchillaMoMo
Mega Guru

Hi all,

 

I'm struggling to find a way to let user select a kind of case to create when clicking the New button in CSM Workspace case list.

Specifically this New button:

Screenshot 2024-03-04 at 14.29.24.png

 

Ideally it would be just like creating a New asset in Asset workspace where a question will pop up asking which type of asset to create

Screenshot 2024-03-04 at 14.27.26.png

 

anyone knows how I can replicate this in CSM workspace for CSM case?

 

many thanks!

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