Link between Case & Request

[steveturley]

Hi,

I'm trying to find an easy way to display the link between a Case and a Request created from that Case

On the list view from 'Cases' > 'All', you can display 'Incidents' (highlighted in the screenshot), but there appears to be no way of adding 'Requests' either from that list of via a related list in the Request

Thanks!

[AnubhavRitolia]

Hi Steve,

When you raise Request Through Case, 'Parent' field on Request record may not be getting populated with Case Record.

You have a related list 'Request->Parent' in Case form where you will see all Request List where Parent is current Case.

[steveturley]

Yes, that related list is the only thing I've found. I was hoping to be able to see in the other direction - Request > Case

[Alex D Great]

Hi @steveturley 

I am currently having the same issue. Did you find a solution for this?

Kind regards Alex

[Community Alums]

@Alex D Great ,

Have you gone through what i shared?