Remove the logo from the 'Change Password' screen
HiI want to remove the ServiceNow logo from the 'Change Password' screen.If there are specific steps, that would be great
Forum Posts
Resolved! I can't edit State field on Edit Items when trying to bulk-edited on Workspace
Hi,I'm attempting to bulk edit the state field in the CSM workspace. I have admin access, but I can't edit it. I attempted to create an ACL for list_edit, but that too did not work. Can somebody assist me with what is missing on my end?Thanks,JRY
Amazon connect integration
Hi I have successfully completed the setup of the Amazon Connect integration with ServiceNow. I would like to know what the next steps are after the setup is complete.Any guidance, resources, or step-by-step processes will be greatly appreciated. Tha...
Is there a way to hide the banner text
I want to hide the text in the red frame of the image.If anyone knows how to do this, please let me know.please help me,,,thank you
Show Outages and CIs in Portal Data List Widget on CSM
Hello everyone,We would like to provide our customers with an overview in our customer portal where they can see which CIs and services are currently undergoing maintenance. We would like to use the Data Portal List Widget for this.We have already in...
Client script
I have a catalog item having 3 variables all are lookup selectbox and having refference for all 3 variable as cmdb_ci_server in which owner and os field is read only. If I select owner name it should populate me both Owner and OS . When I try my clie...
Problem Ui actions not displaying in csm/ fsm workspace while creating problem for case
Please have a look once. I am trying to create a problem for case , but the state ui actions are not displaying while creating problem.Could you please help me with it as soon as possible.
OOTB ITSM VA topics are not displaying for external users on CSM portal
How do I make ITSM topics (such as Email Issues) visible to external CSM contacts on the CSM portal? Publish makes them visible on ESC and SP to internal users but they are not available on CSM portal.
Resolved! Emails sent as a reply to a "comments added" notification need to be visible to the customer.
I have a customer that noticed that they could not see an email that was sent as a reply to a notification from ServiceNow. We noticed that on our end we could see the incoming email in the "Activities" section along with all the comments on the case...
How to Configure the Appointment Booking Service for Walk-up Reservations
【Overview】The configuration of sn_apptmnt_booking_service_config is complex and not user-friendly.【Objective】Allow users to configure appointments directly from a calendar interface.【Environment and Prerequisites】ServiceNow Version: XanaduCurrent Con...
Resolved! Incident number unable to copy from incident from. Incident number filed read-only value.
Incident number unable to copy from incident from. Incident number filed read-only value.starting from this morning I have a “strange” error with Service Now: it’s not possible for me copy data from several fields (here below in yellow) but I can cop...
Resolved! How do I create cases from incoming emails from external ones?
Hello team, I have a case of creating cases from emails from external people, from this point I know that there is an Inbound Email Actions called "Create case using prefix", but... is there a way to create a similar one with the same operation but t...
Resolved! Reporting
I have a report created and need to automate and schedule this report to trigger every day an email to the mailbox. Anyone please explain me with screenshot
Not able pickup oldValue for confirm dialog box
I created a catalog client script for onchange script for variable "u_technical_help_sub_category"function onChange(control, oldValue, newValue, isLoading) { if (isLoading || newValue == '') { return; } var descriptionValue = g_form.g...
Playbooks
I have created a playbook. How to make it available in the CSM workspace.