Guided tour going to previous option
How can we go back to previous option in guided tour after clicking on next button and can we attach screen shots in guided tour??
Forum Posts
CSM/FSM Workspace shows incorrect sender in the Compose section for email
Hi experts,I have an issue with CSM workspace with emails in activity log.When I click on compose an email action, the currently logged in user is displayed as 'from'. Which is incorrect.But when I checked the incident in the classic view, the sender...
FSM Dispatcher workspace Crew equipment
Hi everyone! I've set up a crew with one member who has access to two pieces of equipment. When I assign a task to this crew, both pieces of equipment are being used. However, I only want one of them to be used. How can I make this adjustment? Thanks...
Explore Virtual Agent optimisation opportunities.
Hello all. I am trying to understand if the following optimisation opportunities would be feasible in the Virtual Agent space? 1. Remove / switch off the natural language bar from Virtual Agent. 2. Add a back button in Virtual Agent which would allo...
How to increase file naming convention length in image transfer record.
How to increase file naming convention length in image transfer record. if increase will be face any issues. any one could you please guide me.
Hi All
Hi All, I Have one question Related to Virtual agent, in my instance not appear 'conversation interface'. Could you Please Suggest any body. Thanks
Resolved! Dashboard and colors for configuration ranges reports
Hello everyone!I'm having an issue with configuring ranges reports that are presented in the color of my widgets.I have set up the case statuses.When I want to generate new Accounts by Status widgets, the widget changes color.In this image I have set...
Use of activities table in servicenow
Hi All,There is a OOB notification in servicenow named "KM Subscription Group: Article commented" and it is work on sn_actsub_activity table.I do need some information on the sn_actsub_activity table, like what is purpose of this table and what kind ...
Resolved! Is there a way to share a dashboard and all the widgets it contains in a single step?
I'm frequently asked to build dashboards for a single group, that can contain multiple tabs and a dozen or more reports (especially the "single-shot body count" reports). Often that dashboard will prove useful to other teams, but I must share the da...
when i am trying to open guided setup In Customer Service it is showing error
While opening guided setup it is showing Security constraints prevent viewing this page
what does Case request uses workflow or flow designer ?
Hi All,Can anyone please let me know whether a case request follows Flow Designer or Workflow ?Regards,Pavan.
Resolved! CSM/FSM Workspace: Playbook issue
Hello everyone, I'm seeking for helpI was practicing with the playbooks and i encountered one issueThis is our requirement:Step 1 - Case AssignmentCategorySubcategoryAdditional Comments So I've created Playbook in PAD, with the name "CSM form config"...
where is the event defined for customEvent's event?
Hello Experts, I want to know where to check the event registry of CustomEvent.fireAll(event, ...)? Thanks. Amber
Mapping Field values from Customer Case To Incident Record
I have Created a Custom Field of type Choice in Task Table (Named as: Application Name) and using it in Incident and Case Form. I have a record producer for Creating a case from where my custom field "Application Name" is getting the value. Now I hav...
Map variable of record producer
We are creating a record producer to capture defects, however we want to map the variables back to the defect record it creates, I know we need to do this in the record producer screp but just need some help with the logic, basically want to map the ...
