Help on dispatcher workspace
Hi All, Need a help on routing to outlook, when we click on gmail (highligheted below) it should route to outlook how can we acheive this. please help
Forum Posts
Resolved! Work notes update automatically?
Hello everyone! Does work notes can be updated automatically after the state flow transition? [The state flow adds these work notes to the Work notes field of any task making this transition.]https://docs.servicenow.com/bundle/xanadu-servicenow-platf...
How should write test cases in scoped application with ATF?
Hi community,I have a requirement for ATF. It is a scoped application backend developed workflow. Requirements include multiple records should move to one bucket or table to another and whenever update field value as ' Yes' it should move to next buc...
How to restrict specific dates from being picked in a date picker?
I need to restrict certain dates from being picked when selecting a date on the service portal. example would be selecting delivery dates but only allowing dates to be picked that are not full
Resolved! Need a help on Calendar
Hi all, Can anyone please help on the below question In calendar how to change the timings for "work day" in dispatcher workspace
User with snc_internal cannot open attachments sent via email from the system.
I have a notification that gets sent to 2 users in the accounting team the attachment is a txt file and when the try open it the get directed to ServiceNow and told they don't have access. They just need to be able to click it and download it to thei...
Please help, how do I open the dashboard as a new tab in the workspace?
Dear Experts,I am new to Servicenow and English. Sorry for my poor English.I would like to open the dashboard in a new tab. If you open another dashboard while you already have a dashboard named “dadadash” open, the “dadadash” tab will be updated wit...
Create Case using guided experience in Customer Service Portal - How to Implement ?
We want to create a guided user experience to create Case from Customer Service Portal. Some questions/validations we want to add in guided experience before creating Case (Some examples below) 1. Enter Account2. Enter Order3. Enter Category4. Ente...
Resolved! Hi ServiceNow
Is there anyone experience issues with login to HI ServiceNow? When I login, I get an error message, "You are not permitted to login to Now Support (HI) Commercial"In the past, I have no issues. My recent login was two weeks ago. If you know where I ...
Inbound email flow not working as expected
Hi guys, hopefully somebody is able to help me, fingers crossed. I am trying to update a case from a reply email with users that might not have access to the case table.I have created an inbound mail flow that runs with a role that have access to the...
Hidden Field value changed/updated the value to empty
We had setup an UI policy and client script for a field 'abc' should be hiddenScenario:The field 'DFG' is 'technical' then the field 'abc' should be hidden. We implemented this change but there are some existing ticket which has some value for 'abc' ...
Routing Microsoft Teams Calls into ServiceNow
Hi folks, I've just received requirements to ingest Microsoft Teams calls into our ServiceNow instance and use our CSM setup to route the calls to available agents. The same would apply with voicemails received. I am not sure where to even start wit...
Knowledge base article access
Is there a way to grant access to a KB article, if the article has read access to a specific group, but the Knowledge Base that the article is published in is locked down to other groups? Ex: 'Knowledge Base' is given Can Read to group A and group BA...
Resolved! The meaning of the Red Case indicator
Here is the part of Essential CSM text. It says red indicator means blocked.And blocked cases can have the following status:・Blocked by customer・Blocked internally (cause by an open case task, resolves when the case task closes)・Blocked internally an...
Automatically open the Virtual Agent chatbot when user logs and lands on portal.
Automatically open the Virtual Agent chatbot when user logs and lands on portal the first time on each new session. Users should be able to close the Virtual Agent chatbot if they don't want to use it. Please find below the HTML code of the Virtual A...
