We have Client Companies who we allow to raise Incidents & Requests via a portal but managing these external users is a costly overhead, so...
I've installed the self-registration plugin and placed the widget on a public page of my portal to allow those without accounts to register. It was a bit of work to find that I needed to create an Account record and it's a shame that you can't link a Registration Code to an existing Company record, so if anyone has a solution for that, great but there's not too many to deal with. I can now successfully submit a registration request, which can be approved by any other user on that Account who has the sn_customer.customer_admin role. My question is, is it possible to link the Account record to an existing User record instead of creating new Contact records for each? The reason is that we already have a large number of User records that are associated to Incidents & Requests and which have unique usernames and email addresses, so it would be nice not to have to create new Contact records (which create new User records) and map all the sys_ids across.
I'd be interested to hear if anyone else has come across this already or can suggest a solution.
(Version Helsinki Patch 😎
