List View - column that shows if someone is inside cases?

[bryanc78]

In the list view, I would like to be able to tell if another user is currently inside cases.

I have a group of 10 users working a certain case type and they are constantly going into the same case to work, oftentimes they take the case from other users because they don't know someone else has started working it.  I know there is an indicator inside the case when someone else is in the case with you but can that same indicator also be shown on the list view so the other users don't even go into the case?  This would save us a lot of time and frustration

[Ankur Bawiskar]

@bryanc78 

why not assign the cases and the Assigned to will get populated and show this on list view.

This will help them to know the case is Assigned to which user and they won't go inside that case as some other person is working on it.

If my response helped please mark it correct and close the thread so that it benefits future readers.

[bryanc78]

We do this now.  The problem is, people are going into the same new case within seconds apart and immediately assigning the case to them