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Calling specific Email Client Template from UI Action

Hello all, I have 2 email templates created for sn_customerservice_case table and would like to call one of them from UI Action and for all other cases leave original reply-for-customer-service as a default. However, using OnClick emailClientOpen(gel...

jakubz by Kilo Explorer
  • 2448 Views
  • 3 replies
  • 0 helpfuls

Resolved! getting error message 'Unable to find UI Action with name 'create_incident' on table 'sn_customerservice_case' after paris to Rome upgrade

After Rome upgrade ,when I'm trying to create an incident from case or move the change request state in change table using UI action 'create_incident' or 'request approval' UI Action Button. I'm getting an error message "Unable to find UI Action with...

sree44 by Tera Contributor
  • 3411 Views
  • 16 replies
  • 3 helpfuls

In UI action require roles not captured in Update set

i'm adding approver user role to approve UI action but those updating require roles is not capturing in update set.     Note: I'm aware we can achieve same functionality by adding condition but i want to know how to move this require roles from insta...

Resolved! Getting error "New Unique index skipped: Requested columns (colulmn name) on table (customer_account) contain duplicate values. You must remove duplicate values and then try again." while trying to set field to Unique.

Getting error "New Unique index skipped: Requested columns (colulmn name) on table (customer_account) contain duplicate values. You must remove duplicate values and then try again." while trying to set field to Unique.  I checked the column on that t...

Resolved! How to glide through case table from current case record to check other records if they have same account in account field and active escalation field is empty or not in those?

Hi Team, How to glide through case table from current case record to check other case records if they have same account in account field and active escalation field is empty or not in those records and if active escalation field is empty in all cases...

Resolved! I need to add radio buttons how to do that?

I need to add radio buttons for below options how to do that? please help me on this.   In request type for those 5 options I need to Update with radio buttons how can we do that? Regards, Meera.

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meera5 by Tera Contributor
  • 3237 Views
  • 4 replies
  • 3 helpfuls

AWA - Agent Capacity Calculation

Hi Team, How agent Capacity is calculated for Incident for the agents ?I could see Capacity is not decreasing even after resolving the assigned incidents to the agents. Please advise.Regards, Vignesh.

Vignesh8 by Tera Contributor
  • 992 Views
  • 1 replies
  • 0 helpfuls