Loss of image expansion in Knowledge articles.

[Mary Arato]

Very recently we have loss the functionality where if you hover over/click a Knowledge article's image, the image would expand into its own window and display larger than the image in the article.

I was told by our Consultants that this functionality was browser based - but I have found a question in the community eluding to this functionality being out of the box with the Madrid release.

I did some surfing to find the content in ServiceNow on the expansion of the images in the Madrid release but I am not finding any documents on it.  I have tried rewording my searches to no avail...

Any further information would be greatly appreciated, thank you.

[Community Alums]

would you like to share some screenshots for your issue?

[Mary Arato]

Hello Sandeep,

If the functionality is missing, it’s hard to share a screen shot.

The functionality we had was if a user had a Knowledge article open on the Portal, the images that are within the article, if clicked on would expand into a pop out window.

There is an article in the Community eluding to this functionality being released in Madrid - https://community.servicenow.com/community?id=community_question&sys_id=af7d94d5db5c80544819fb243996...

It hasn’t been long that it has been missing.

Warm Regards,

Mary Arato

[Mary Arato · Accepted solution]

We fixed our issue - we moved the Permalink to the top of the articles in the Portal and that broke the image pop out enlargement functionality.  We are good now, thank you!