We have ServiceNow TPSM Pro...
Question on the best approach. What is the best approach in ServiceNow for creating standard workflows to deliver an end product to our various customers when the request a device from the catalog.
Example: Pick equipment, configure equipment per customer spec, QC per customer spec, package per customer spec, and ship per customer spec.
Being able to track time and person that processed each step and collect various data point in each step. Measuring the entire process to meet SLA times.
