The requirement is to map the resolution codes of a case when it's state is resolved with the associated incident of that case.
My Approach: Flow Designer
The below are the mappings:
| Case Resolution code | Incident Resolution Code |
| Issue Resolved | Solved Remotely (Permanently) |
| MSO Resolved | Solved Remotely (Permanently) |
| Customer Issue Resolved | Closed/Resolved by Caller |
| Engineer Resolved | Solved (Permanently) |
| Engineer Internal Issue Found | No Fault Found |
| Engineer No Fault Found | No Fault Found |
| General Help Given | No Fault Found |
| Cancelled by Customer | Voided/Canceled |
| Cancelled by Supplier | Voided/Canceled |
