is there a way, we override csm query rules on workspace pre defined filters

Case Rejection UI Action

HiWhen we update fields on case form and click on Reject Button, fields are not updated.Can anyone please help me in achieving the below functionality.When user updates fields and click on reject button, fields should be updated. Thanks in advance 

How to add Knowledge number in the article URL

Hi, Is there a way we can add knowledge number to the knowledge article URL instead of sys_id without cloning the widget and creating a customized one? in our instance it shows like below: https://instance.service-now.com/csm?id=kb_article_view&sys_k...

KBs

Good morningI need to make sure that my clients can access the KBs that were created specifically for them through the Service Portal CSM in a way that each client can only view their KBs.We are creating KB with this format to differentiate:[CLIENT N...

The notification is showing the number, but when clicking on it is empty in CSM portal

Hello all, In CSM portal, in the notification menu, system is showing the number but when I am clicking on it. it's empty.I want to show approvals to the customer.   Regards 

How to translate the date filters in Customer Activity in the Workspace ?

 Hello, I want to translate the Start and End filters in the header of the Customer Activity in the workspace.How can I do it ? Also, according to this documentation you can disable the date filters but I can't find how. Now Component Library | Servi...

WeChat & ServiceNow CSM integration

I would like to check if WeChat and ServiceNow can be integrated so that customers can use WeChat to raise CSM Cases? Also, is it possible to have a group chat in WeChat later converted to a Case in CSM. Any reference materials or findings can help u...

How to hide UI Action Button on change of some field value

Hello, I have a use case to hide "Create Consumer" UI Action Button on the case form when the consumer field is not empty.This should happen dynamically without even saving the form.I have tried to achieve this using Client Scripts, UI Policies (DOM ...

サーバーサイド側でのMRVSの件数取得方法を知りたい

ビジネスルールを使用してMRVSの件数（０件かどうか）の取得を行おうとしているのですが、失敗しております。方法がわかる方がいらっしゃいましたらご教示の程お願いいたします。 試したパターン（すべて失敗しております）・Object.keys(リクエストアイテムレコード.variables[MRVS名]).length == 0・リクエストアイテムレコード.variables[MRVS名].length == 0・リクエストアイテムレコード.variables[MRVS名].toString() ==...

To add resize-grabber on rich text editor

Hello everyone,  We want to add a vertical resize-grabber to the rich text editor shown bellow on the screen shot.This rich text editor allows customer to update created cases.We have cloned "CSM Standard Ticket Conversation" widget and using the sam...

Conversion Procurement mails into ServiceNow requests

Dear All,I'm reaching out to seek your advice on a challenge we're facing regarding the migration of procurement emails into ServiceNow requests.As the process owner of Request Fulfillment, I oversee a catalog of approximately 1000 ServiceNow request...

Download the pdf of results in Portal.

Hi all, The requirement is to add the "Download the results as pdf" in the portal here.  Once we click on the button, it should download the contents in pdf format. Any leads would be appreciated. Thanks & Regards,Sreesh SurendranIntegrations & CSM.