Different Logos for different Customers in CSM Portal
Hello,I want to add for different Customers different logos in CSM Portal (Vancouver Release). Do you have an idea how can I manage that?Thanks a lot in advance for your help.BR Nicole
Forum Posts
Resolved! Create Case or Incident from Microsoft Teams
Can I create a case or incident ticket based on what a user chats with in Teams?
Bind account data on case tab in workspace UI builder
In workspace, on the case form I duplicated Customer Information tab and renamed it account information. On account information tab, I want data related account selected on case eg. lists, pie charts, etc should show data according to account selecte...
Resolved! Change an error message
If a user clicks on a link to a catalogue item and they are not logged in they get the following error You are either not authorized or record is not valid. Is there a way we can change this to something more useful - such as "Please can you login ....
Master table data is not displayed on the portal
Is there any way to prevent specific data in the Master table from being displayed on the portal without deleting the data?
How to show approve button ( list context menu) only for one catalog item
I have added a condition for approve ui action only showing one catalog item, which is working for the form button but for the list context menu, it is not workingcurrent.sysapproval.cat_item == "sys_id of catalog item".@Ankur Bawiskar could you ple...
Resolved! How to show ui action only for one catalog item
we have created approve ui action button for approval table and that button has to be displayed only for one catalog item
Resolved! IndexOf not working in Business Rule
HI Team, In Below script IndexOf is not working. its always getting passed and control is going beyond IF loop even I ave out condition as if (authrole.toString().indexOf(pasa) == -1) .. This means if record is not found it should go but its going...
Redirect Portal page on Logged in User
Hi all,I have requirement on the portal side. Basically I have a link button which returns to a interceptor page for two catalog items for example : Iphone 15 and Samsung S22.Now, the requirement is, if the logged in user has iPhone 15 inventory, the...
How to change CSS for Menu item in ESC portal
Hi Team,I want change color of text present in menu item and my profile section.and one more thing is when i created mega menu in esc portal it will not show list of tickets created by filter list. Thanks
How to show only logged in users cases on CSM portal
Hello experts,We are working on the CSM where on the CSM portal we wanted to show only the cases which belong to logged-in users only.Below there is an example which may help you to understand the scenarioExample:Account - XYZContact - Yogesh PatilCa...
How to update Contract State from Draft to Active without signature required
We have a contract which currently has a Stage (stage) as Draft, and Status (substate) as Awaiting Signature. However, after approval the signature has been obtained offline instead of signing the documents generated with Adobe Sign. Since the e-Sign...
Unable to add filter Predefined conditions in workspace 'Edit' button not visible
Hi All, I am trying to add a 'Single Score' Visualization component to workspace but the 'Predefined condition' option and 'Edit' option in filter remains disabled while adding data source. Am I lacking any permission ? or I am missing anything in th...
Customer to tag another person on Case in Customer Service Portal?
Is there a way for a customer to tag someone else on a Case in the Customer Service Portal? For example, KB is the customer and has opened a Case via the Customer Service Portal.JD is the agent working the Case.KB wants to include her manager on the ...
Hi, I am not getting option to toggle between Diagram/board view in process Automation designer.
Hi, I am using process automation designer in vancouver release, however I am not getting option to toggle between diagram/board view in vancouver release. can anyone help me?
