Missing record, not visible in 'deleted records' - Any way to audit?

Craig McKenzie
Giga Contributor

‎06-29-2022 08:14 AM

Hi all, we have a missing case on our prod instance. Typically these are visible in 'deleted records' to recover, however this one is not. Is there an audit trail on deleted records outside of the deleted records table?

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Allen Andreas
Administrator
Administrator

‎06-29-2022 08:27 AM

Hello,

Records, like incidents, cases, etc. are not retrievable in delete records.

Unfortunately, you are unable to undelete that easily. ServiceNow would have to restore your instance (or use a backup of it -- which only happens at certain times on certain days) to a prior date/time and retrieve it for you, etc.

You can try submitting a SN Support case about it and see what they say, but on your instance itself, those types of records can't be undeleted.

Please mark reply as Helpful/Correct, if applicable. Thanks!


Please consider marking my reply as Helpful and/or Accept Solution, if applicable. Thanks!
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Palak Gupta
Tera Guru
Tera Guru

‎06-29-2022 08:28 AM

Hi there!

Have you checked logs? 

You can raise a HI ticket for the same and support team will assist you.

Regards,

Palak

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