How to capture the choice list in update set when we have to move that from Dev to Test environment.
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01-21-2020 04:14 AM
Does the Choice list data gets captured in the Update Sets?
How to migrate the choice list data from Dev to test environment?
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Customer Service Management

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01-21-2020 04:19 AM
Hi,
here you will find the procedure to follow for this case:
https://hi.service-now.com/kb_view.do?sysparm_article=KB0656146
If I have answered your question, please mark my response as correct and/or helpful.
Thank you very much
Cheers
Alberto
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01-21-2020 04:21 AM
Hi,
Go to the Choice field --> Personalize dictionaty --> Go to Choice list section --> Add a Column 'Updates' using list edit --> and Change the count.
This is will help you capturing choices in a Update Set.
Please mark helpful or correct based on the impact.
Regards,
Aniket Sawant.
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06-29-2022 10:15 PM
This method does not work. The system recognizes that no change was made to the choice list and does not capture the list in an update set.
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01-21-2020 04:32 AM
Hi Sunny,
1. First way is you can export the XML of the particular choice list from Dev environment and import that XML of choice list in Test environment.
2. Second way is :-
Go to System Definition > Choice Lists from Navigation filter. Filter the choices based on your selection criteria. Select all the choices and then click on 'Add to update set' option from the options.
Then it will update the choices to your current update set.
Let me know if you have any question !!!
Thanks,
Priyanka