Multi-Factor Authentication options missing from navigation

[sarahthompson]

Hi all, 

We are currently trying to implement MFA on our ServiceNow Instance, but when I search for it in all sidebar as an admin it is not there, I have tried enabling it through the system properties but nothing shows up.

I have tried Reloging, Clearing cache, Security Admin, a different web browser and repairing the integration - multi-factor authentication plugin.

Any help would be greatly appreciated.

Kind Regards
Sarah

[sarahthompson · Accepted solution]

The issue was related to the application not being enabled in the System Definition > Application Menus, It just needed to be set to true in there and the menu appeared.

Hope this can help anyone else.

[Paul Curwen]

Ha, Ha not obvious but easy fix. Thanks for the update Sarah. Glad it got resolved for you.