Hi Can any one guide me how we caonfigure the Task as Requestwe have OOB task which available in Requet Related listThere is a option to click NEW buttonits routing to new Case task once we click on it.(Instead of casetask it should create Request) ...
I want to create Export to PDF option in CSM Agent Workspace same as outlook save mail option.I have created UI action with following workspace client script, but it didn't work:function onClick(g_form) { var sysparm_table = g_form.getTableName(); ...
Create new survey Closed Case Survey.For the he following need to be created Closed Case SurveyFor Name field validation required:1. At the top of the form, add a field called Name: If the user is authenticated, it should populate their name. If th...
What does this Ranking and Display Option mean in matching criteria in servicenow?
Hi community,I have a requirement for ATF. It is a scoped application backend developed workflow. Requirements include multiple records should move to one bucket or table to another and whenever update field value as ' Yes' it should move to next buc...
Hi all,I have requirement where, I have to check if parent record(INC0000111 ) has 10 child records , if the 10 child records are created then I should get a error message and should not be able to create more than 10 record's for a parent record.
I trying to set default date time picker value while form loading through client script, it is working in native but not in workspace, I have tried all suggestion which were suggested online like setting isolate script to true or using noconflict but...
I need to create an inbound email action, I need it as soon as the customer sends a response email, then the status of the same request that he opened will be changed from resolves, which is a value of 6, to opened, which is a value of 1, and also in...
Hello, I'm currently working on setting up a business rule for the sys_user_group table, and I could use some guidance. The objective is to automatically assign a custom role to the user who becomes the manager of a group. In the business rule, I wan...
Hi guys. 1.What can you do with now mobile and CSM? 2.Also, How customizable is Now Mobile? Thank you.
Hi Everyone,Accept solution and reject solution are not working properly in csm portal..when I click on those buttons I am getting an error as "Error in changing the status".I have checked the state dictionary as well and the read only is false.Is th...
Hello Community, We need to integrate push notifications from serviceNow into a Flutter application. Is this possible?Could you please also provide us with a link to a document or any other related material that may assist us in meeting the requireme...
Hi Experts, I want to remove incident ai search source from esc portal, for that I unlinked incident from ai search source but still visible on portal.Portal, How ro remove it from portal, am I missing anything? Thanks in Advance,NS
Thank you I am just attempting to determine the duration from open to close of 5000+ cases
