Agent Assist - Configure the search context and resources for Agent Assist in SOW

How to configure the Agent Assist search resource & context in SOW:On Incident, Agent Assist provide recommendations based on all resolved/closed and knowledge articleSearcher: Knowledge, Pinned, Catalog, SocialQAAdditional Search Resource ITSM- Simi...

inactive the Identity Center plugin

Hi All,I updated my instance to Utah/V version, and the identity center(com.snc.identity_center) was installed default.How can I uninstall or inactive it.Thank you very much. 

notification

HeyI need to create a notification that will be sent to email, as soon as a new incident is created.The notification should be sent to the person who opened the incident

Workspace form changes are not being carried over when committed into another environment

Workspace form changes are not being carried over when committed into another environment. Version is Vancouver. I created the update set in DEV and committed it into TEST, but cannot see the form changes for Workspaces.

How to make fileds read only on a form at backend but the same fileds should be editable on portal

I have catalog item ,the requiremnt is that,the fileds should be editable on the portal but the same fileds should be read only a backend.How this can be achived?any suggestion will be helpful

Service Portal allowing users to update the watch list

Hello all, Some of our users want to be able to add other users to the watch list of their Cases.  Currently the Service Desk has to do it for them and I'd like them to self serve. I've built a trial Widget which allows the addition and removal of us...

I want to set the Sc task state value to RITM state when state changes of Sc task

Is there a gannt module or plugin to use in the dashboards on servicenow?

Good morning community service now.I would like to ask a question.Could you tell me if there is currently a servicenowon module or plugin where I can use gantt charts in servicenow reports.I have a request that asks for the use of Gantt charts in Rep...

Do you know any way to hide the "Go to Dashboard Overview" page or ui action?'

Hi colleagues We are trying to block access from the Service Portal to the instance backend for users with the snc_external role.We have the new Now Experience framework active. Once logged into the Service Portal, if the external user acts in the br...

How to set the auto close day once the case is resolved

Hi, By default cases are auto closing after 12 hours once the state change to Resolved. I want to change it to 30 days.I tried to update the wait for condition in Auto Close Resolved Cases Flow designer but still not get the solution. For incident, w...

If I selected one particular account in case form show only that install base items in service ID Fi

If I selected one particular account in case form show only that install base items in service ID Field.

I want to send notification when case work notes changes to test something like?

Hi All, I want to send notification when case work_notes changes to test? Can we achieve this? Thanks,Ram