Multiple SMTP Accounts ServiceNow

[Minta]

Hello, I get the following error(in attachment also) that I cannot create more than one SMTP email account in ServiceNow. Is there a reason for this?

Error: An SMTP already defined. There can only be 1 SMTP Server.

Scenario: We want to send DoNotReply@service-now.com to certain users but keep the regular InstanceName@service-now.com for other users .

I am aware of being able to put a different From in the notification itself but wanted to know the reason why this route could not work.

[Allen Andreas]

Hello,

Unfortunately, the system won't allow for more than one SMTP email configured.

Per ServiceNow's design this was their intention. As far as why? I'm not aware of a literal definitive answer and you may want to submit a ticket to SN Support/HI just to hear from the ServiceNow technical folk why this may be.

You can setup more than 1...but only 1 can be active at a time.

As far as I'm aware, ServiceNow's email process is only setup to point to one SMTP record, the active one. So there is a hard limit on that due to their direct email process.

Please mark reply as Helpful/Correct, if applicable. Thanks!

[Minta]

Thank you! I will submit that question back to SN Support for the actual answer. I greatly appreciate you answering Allen! 

[Allen Andreas]

Hi @Minta 

I just wanted to check-in on this and see if my reply above ended up guiding you Correctly.

If so, please mark it as Correct.

Thanks and take care! 🙂

[Randall King]

I was curious what their answer was. Did you hear back from ServiceNow Support?