Multiple SMTP Accounts ServiceNow

Minta
Tera Contributor

Hello, I get the following error(in attachment also) that I cannot create more than one SMTP email account in ServiceNow. Is there a reason for this?

Error: An SMTP already defined. There can only be 1 SMTP Server.

Scenario: We want to send DoNotReply@service-now.com to certain users but keep the regular InstanceName@service-now.com for other users .

I am aware of being able to put a different From in the notification itself but wanted to know the reason why this route could not work.

5 REPLIES 5

Mark Roethof
Tera Patron
Tera Patron

Hi there,

Concerning "I am aware of being able to put a different From in the notification itself"

This might be recognized as spoofing.

Kind regards,
Mark
2020, 2021 ServiceNow Community MVP
2020, 2021 ServiceNow Developer MVP

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Kind regards,

 

Mark Roethof

Independent ServiceNow Consultant

10x ServiceNow MVP

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