Need a notification for a Case being updated to go back to the original creator.

[brandon_bakowsk]

Using the "Case Commented Assignee" notification I have the users for who will receive set to assigned to so the engineer gets a notification but I also need this same notification to go to back to the original email that created the case in the first place.

I have tried adding "Opened by.Email" to the users list in "Who will receive" and turned on "Send to event creator" 

Neither of these options seem to work as the only email being sent is back to the assigned to engineer.

[SumanthDosapati]

@brandon_bakowsk 

Is this an inbound email that created the case?

If yes, where is that from email being stored? based on answer to this I think you can do it.

Regards,

Sumanth

[brandon_bakowsk]

Yes inbound emails create the case, im not certain where they would be stored. Do you have a suggestion?