knowledge search issue
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‎05-08-2025 10:20 PM
Hi Everyone,
I have a problem with searching for "iPhone - SIM card issue." I can find it easily in the Service Portal, but when I look for it in ESC, it doesn't show up at all. It seems that ESC only works well with numbers for finding articles.
Can you please help me fix this?
Thanks a lot!
1st image is ESC
2nd image is ITSP
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