Need Help – Record Producer Submit Error: “Something went wrong and your request could not be submit

RohitPapann · ‎08-21-2025

Hi Community,

I’ve been trying to figure out an issue with a Record Producer in my Service Portal but haven’t been able to resolve it. Whenever I try to submit the form, I get the error:

“Something went wrong and your request could not be submitted. Please contact your system administrator.”

Here’s what I’ve already tried so far:

Checked ACLs on the target table (ensured guest user has create/write access).
Verified Record Producer availability (set to public / guest).
Tested catalog and category user criteria (nothing restrictive).
Tried suggestions around API authentication (unchecking “Requires Authentication”).
Reviewed browser console – I keep seeing 401 Unauthorized or sometimes 500 Server Error.

Even after trying these, the error persists.

👉 Could you please guide me on what else I should recheck in this process?

Are there any specific API methods (like order_now / submit_producer) that I need to reconfigure?
Do I need to look into inactive custom fields or function fields that might be breaking submission (like mentioned in KB articles)?
Any additional troubleshooting steps you’d recommend to isolate the root cause?

I really appreciate any help from the community as I’ve been stuck on this for a while.

Thanks in advance!
Rohit Papannagari