Need to automate the single action click from the Guidance

[sreeshsurendran]

Hi all,

The requirement is to automate my single click action that's running on my guidance. So, when we initiate the Playbook experience, after a certain set of questions are answered, the case goes to awaiting info with Agreed with customer. The user will be filling the expected end/date. I've added the update case action in the subflow, but seems like not working. Attaching below the client script from the UI Builder.

/**
* @Param {params} params
* @Param {api} params.api
* @Param {any} params.event
* @Param {any} params.imports
* @Param {ApiHelpers} params.helpers
*/
function handler({api, event, helpers, imports}) {

console.log(event.payload.data.record.state)
    if(event.payload.data.record.state && event.payload.data.record.state.value == 18 )
    {
    
   helpers.timing.setTimeout(function () {
        // this here is globalThis, which is equal to window
        console.log(this.document);
    });

        api.emit('GUIDANCE_ACTION_CLICKED',{ 
        model: {
               fields: [{'name': 'u_state',
               'value': api.context.props.guidanceInputs.u_state.value}],
               },
             
        action: api.context.props.guidanceActions[2]
       // action: api.context.props.guidanceActions[1] 
    } 
        );
        //api.setState('showInputMessage',true); 
    }

}

The above client script is triggered by a record watcher with the following config.

{
  "isActive": false,
  "effectiveChannelId": "/rw/default/null/null",
  "channelParameters": {
    "table": null,
    "filter": null
  }
}

Thanks,

Sreesh Surendran

ServiceNow Developer - Integrations & CSM.