Hello All, We have one requirement from Customer. Whenever we set up a Announcement for Service Portal, it should be also sent as an email to certain Users who are configured in Can View and Cannot ViewAs far as I checked, its not possible to do it O...
Hi, whenever a user wants to create a child case from a parent ticket using a related list, after clicking on new the child ticket should show the values from a parent Ticket. this can be done by using the business rules. then in when to run, what co...
Hi All, In the entitlement I have chosen unit type as Hours and I need to deduct the timeworked on case from the total units and reflect the remaining total time in remaining units field on the entitlement. Do we have any OOB code or functionality ex...
Hello- I am a bit confused with how to set up Guided Decisions. Creating a virtual agent decision tree, with the virtual agent designer, was very straightforward. I am not sure how the decision trees, decision tree nodes, guidances, etc. work togethe...
Hi Team,can you give me instructions on how to set up an email address in ServiceNow and set it up via office 365 with oauth 2.0. Feel free to send links or videos.BR
Hi all,This guide (https://www.servicenow.com/content/dam/servicenow-assets/public/en-us/doc-type/resource-center/data-sheet/ds-customer-service-management.pdf) gives a very good overview of what's included in which package, but I'm left with a list ...
Hello, We're are facing the following issue while implementing (or using) the AQI Checklist functionality on our Knowledge Base: - We have round about 700 published Knowledge Article plus 450 still in the pblishing process - We would like to AUTOMATI...
Hello,My requirement is that, email received is listed in the activity, but the content of the email is not added into the incident additional comments.When an email is received for a task, the body of the email should be added as additional comments...
Hello everyone, I want to add a button in email notifications which will act as a link and after clicking on it, it will redirect the user to a related record.Currently, I've added <button>${URI_REF}</button> in the source code. The button displays...
Hi, CSM customer service agent does not have "Assign to me" option (ui action?) in CSM configurable agent workspace when enabling many cases checkboxes: However, when opening one case (in case / workspace view) "Assign to me" -UI action is shown and...
Hi Team,I have two tables, one is 'sn_customerservice_setup' another one is 'sn_customerservice_codes'.In setup table i have a filed called u_codes which refers to sn_customerservice_codes table.and in codes table i have a field called u_setup which ...
Please provide URL or document where we can find list of user stories (functional requirements) and the corresponding User Acceptance Tests (UAT) and test scenarios per Service Now product.
The "Select a search resource" menu has a couple of options more than I need. The Docs page on the subject reads, "Additional Resources—Tables that can be queried. You cannot add to these. You can see the full list by navigating to Contextual Search...
Hi Team,I have requirement to show the Special Handling Notes configured for the selected "Account" when we are changing the Account field with the same OOB format.I have copied the OOB script and modified as per my requirement. It is working now in ...
Hi All, I have a below requirement: Need to be able to block certain email addresses and/or Domains to not create a case or reply to customer.Need to be able to block certain keywords (in subject or email body) to not create a case or reply to custom...
