user stories
Please provide URL or document where we can find list of user stories (functional requirements) and the corresponding User Acceptance Tests (UAT) and test scenarios per Service Now product.
Forum Posts
Any way to deactivate Search Resource records?
The "Select a search resource" menu has a couple of options more than I need. The Docs page on the subject reads, "Additional Resources—Tables that can be queried. You cannot add to these. You can see the full list by navigating to Contextual Search...
How to show Special Handling Notes when changing the Account field on the CSM Configurable Workspace
Hi Team,I have requirement to show the Special Handling Notes configured for the selected "Account" when we are changing the Account field with the same OOB format.I have copied the OOB script and modified as per my requirement. It is working now in ...
Resolved! How to block certain emails from automatically generating a response
Hi All, I have a below requirement: Need to be able to block certain email addresses and/or Domains to not create a case or reply to customer.Need to be able to block certain keywords (in subject or email body) to not create a case or reply to custom...
How can i make incident fields read only if state is closed in Agent Workspace?
function onLoad() {//Type appropriate comment here, and begin script belowvar fields = g_form.getEditableFields();alert(fields);if(g_form.getValue("state",'closed')) {for (var x = 0; x < fields.length; x++) {g_form.setReadOnly(fields[x], true);} } } ...
Resolved! Validation of string field!!
I have two fields one is height and another is weight. Height should only accept two numbers i.e one number before decimal and another is after decimal if not it should show some error. Wight should only accept three numbers i.e two numbers before d...
Resolved! Accessing the History Calendar in Agent Workspace
In the standard UI you can right-click the record header and choose History > Calendar (assuming you have the correct role). Can the history calendar can be made available in the Customer Service Agent Workspace? We are about to implement CSM and ...
Resolved! Getting error in portal - Failed to initialize plugin: codesample
I have created record producer on portal to raise csm ticket. On load of form I'm getting error as Failed to initialize plugin: codesample PFA screenshots.    Can anyone help me to resolve this ? @Ankur Bawiskar
How to create read only role possibility of specific case types
Hi, There is a requirement on my current project, where an agent that goes to the CSM/FSM workspace, they should only be allowed to read cases from a specific case type and not be able to see other cases from another case typeTo simplify, for exampl...
Resolved! Case made by contact 2 should be visible to other contact 1 and other contacts portal
Case made by contact 1 should be visible to other contacts on portal how to achieve this pls help.
Resolved! What is the Best Practice on fix scripts & Scheduled Jobs?
Hi Team, Can someone help me with the best practices on fix scripts & Scheduled Jobs? Regards, Alok sahu
Resolved! Using Extension Points on function "createIncidentFromCase"
Hello everyone,I have a demand here that I need to control de behavior from the function "createIncidentFromCase" when I use the UI Action "Create Incident". I am no too to familiar with extension points so I am having some difficult. I will explain...
Resolved! Revert the Convert to Application Repository Mode
Hi all, We have deployed an application to a vendor instance using now-cli. Then clicked on Convert to Application Repository Mode. The application switched from "In development" to "Installed" After i clicked on "Convert to Development Mode". Now th...
How can I send Notification when survey is submitted .
How can I send Notification when survey is submitted . Thanks,
Resolved! How to remove a ui component
Hi all, After making a custom ui component and deploy it with now-cli, created a page with the component. It worked good.Now i would like to remove it. Already removed the application from the My Company Application.The instance is a vendor instance....
