We are currently investigating the capabilities around Live Agent and I like how an authenticated user can chat with an Agent in the WorkSpace, that agent can then create a case or incident and collaborate with the user on the other end of the chat. ...
Hello,After upgrading our sub production instance (From Eureka to Helsinki) received emails aren't doing anything, they're just sitting in 'ready for update' . I have a bunch of inbound actions setup to target different tables, that were all working ...
Hi Team,how we can import user records with passwords between servicenow-servicenow instances
Hi Team, How can i achieve the below requirement. When the agent attaches the attachment to ServiceNow, a link to the attachment should get added to work notes. Any help would be highly appreciated . Thanks in Advance. Regards Deepak Bisht
The client has a need to add Quality as a case type or any other in CSM besides Order and Product. I did not find any documentation or any similar implementation in ServiceNow
When using CSM with Service Management the standard agent licence allows the creation of ITSM records from the Case. Can the CSM Agent then work those INC,PRB,CHG records without an ITSM Fulfiller licence?
Hi Community, in my dev instance I'm not able to show to the agent case boxes inside the inbox What I expect to see What I really see I've assigned awa_agent role to the user, but cases continue to do not appear. Can you help me? Thanks,Piero.
Hi everybody, In case form we have this UI Macro next to the Assigned To field : But in the agent workspace, I don't have it. So how to use Assignment workbench in Agent Workspace? Thanks! Sandra
Hii All. I'm new to ServiceNow and currently working on configuring Agent Workspace. Is there a way through which I can create or view reports in the Agent Workspace? Currently when I try to click on any of the report it shows the below message. Pl...
Hi, on Creation of a user in csm_consumer_user table i want to add of consumer to that user. how can i script this in business rule
HI Everyone, I Want to test scripted rest api end point in service now ...how can we achieve this with background script or any other way?
Hi Everyone, How can we make group by cases in table API.
Hello Community!I would like to get some more information / insight about the Account Hierarchy in CSM. Example scenario:Account A has 2 children accounts; Account B and Account C. Contacts in Account B and Account C can only view their respective c...
Hello team,I get this error:403: External user not authorized | Virtual Agentwho can help me here?
In the CSM modules, can I give view only access to specific internal users(employees) ? We have limited fulfiller (internal employees) licenses to take action on tasks. However other internal users could benefit a lot from just viewing the informatio...
