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Hi Team, Could you please provide the solution for below quetion. Q) How to convert case to incident and case to change ? Could you Please provide me the solution for the above question step by step. Thanks in advance. Regards, Krish M.
Hi, I have a JSON stored in a column of a table . I want to read it in script task of Virtual Agent Topic. I am doing the below but unable to get the keys or value, can anyone help with this please? var obj = new global.JSON().encode(reqTemp); //req...
Hello, I am getting SLA breached notifications so i want to unsubscribe for that notification, if i did that only that notification will not trigger all notifications will not trigger? How i can can re-enable after some time in service now?
Hi Team, Is it possible to disable the knowledge article on knowledge base level. Thank you, Akhil.
Hi all, I am new to SLA and I have a requirement set SLA of 2 days for a case to get resolved or else notification sent to managers of agent and to customers. I have already created a SLA and with start stop and pause conditions. How to notify now? ...
We have a requirement to remove a Customer Account from CSM. What is the best practice and if we have an automated script in SN to do so ? e. g we have to manually Inactivate Customer Accounts and Contacts associated, retire assets etc... Any help i...
I am trying to create a background for a container and size it to be say 1/4 of the page. I am filling in the sizing but in the container and nothing happens (See Container 2 pic) Then I go into Column Properties and change all the sizes to 12 and n...
Hi, I created a data policy which makes two (2) true/false fields "read only" if a specific field in the case form is populated. These 2 true/false fields are not mandatory in order to create or close a case but Agent Workspace is not letting me sav...
Hi While implementing CSM for my client. We realised the customer has lot of assignment rules (say approx. 400-500) based on various combinations. One way is to create them all one-by-one in Servicenow. I wanted to check if there is a way to directly...
Hi, Actually i want to populate Assignment Group using current record reference field data , so in business rule it is working fine by using current.xyz, but while i am trying in Client script it is not working. Can we achieve dot walking in Client s...
Hi, After changing of Assignment Group" , Assigned to field should be clear. How can i achieve this with below scriptings. 1.Client Script 2.Business Rule I tried Onchnage Client script but it is not working
ServiceNowで表示されるユーザの「名前」について、姓と名を逆に表示させる方法を教えていただけますか。 デフォルトの場合、田中太郎さんは 太郎 田中と表示されるところを、日本の形式にあわせてたいです。
I have built out 3 Service Catalog items, which are all going to be generally available to end-users in our Org. I do not want anyone to have to approve these requests after they are created. The flows I made in flow designer allow me to adjust stage...
Hi Team, I have a requirement that Based on Requester's last name starting Alphabet i Need to assign the catalog task to Specific Assignment Group (they have given 3 Assigment Groups) Condition : (if lastname (A-I or N) ASSIGMENT GROUP 1) (if lastnam...
Hi Team, We have lot of survey's configured in the our system, by default the Expiration date is setting to 14 days from the day assessment created. We would like to change the expiration date of some of the survey's. I tried to update the schedule p...