plugin Installation question
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03-10-2024 11:25 AM
HI,
com.glide.explicit_roles plugin is Installed by raising HI ticket ? Or can we install it after com.sn_customerservice installation ? OR is it included in that installation ? How to check it ? I do not see it in list of plugins . Can anyone confirm ?

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03-10-2024 11:27 AM
Hi,
That plugin is included with CSM and introduces the concept of snc_internal and snc_external.
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03-10-2024 11:29 AM
Thanks Andreas for replying, How to check it ?, it is not visible in list of updates of CSM

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03-10-2024 11:35 AM - edited 03-10-2024 11:36 AM
Hi,
It's part of the installation, see documentation for more information: https://docs.servicenow.com/bundle/vancouver-customer-service-management/page/administer/contextual-...
Explicit Roles plugin
The Customer Service plugin (com.sn_customerservice) activates the Explicit Roles plugin (com.glide.explicit_roles), which adds the snc_external and snc_internal roles.
Please consider marking my reply as Helpful and/or Accept Solution, if applicable. Thanks!
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03-10-2024 11:43 AM
Yes you are right. It is written in the documentation. But when I see the plugin installation details I couldnt find it . Attaching the screenshot here.