Need to change location automatically based on short description

Vani14
Tera Contributor

we need to update location automatically based on short description.
ex: [S0009R01] we will get the short description like this, and we have same location 0009 is it possible to change automatically.

15 REPLIES 15

Harish KM
Kilo Patron
Kilo Patron

Hello, on which table you need to update the location and short description is placed on which table during record creation?

Regards
Harish

Vani14
Tera Contributor

@Harish KM , we need to update on incident table.

Vishal Birajdar
Giga Sage

Hi @Vani14 

 

Short description is free text field so will not have control on what end-user should put in short description while creating Incident.

Do you have any specific requirement ? How incident are getting logged ??

 

 

 

Vishal Birajdar
ServiceNow Developer

I know one thing, and that is that I know nothing.
- Socrates

anshul_goyal
Kilo Sage

Hi @Vani14,
Yes it is possible to update the location based on your short description. But can you confirm short descriptions always have the same format as [S00010R01]? If not then please provide some more sample formats of short descriptions other than this format.

Thanks and Regards,
Anshul