Hi, Can someone please provide me with steps on how I can import an excel into a choice list. From the sys_user table, I want to add multiple choices to the Company Code field. FYI - I do not want to create another table and reference it, I want to ...
Hi, I have this very weird scenario where depending on the user (contact) that creates a new case, the SLA definition that is attached to the service contract does generate the SLA entry. The setup is like this: I have an SLA Definition against the s...
Hi,I am hoping I can get some help here. I have created a Company variable on a record producer with a reference field type. How can I set a default value in the company field (variable) to show the requesters company? on the variable within employee...
I wanna show the terms and login conditions popup on first-time user login to the system on the Native Platform with the "Agree" and "Exit" buttons. Once they accept it, it should not show from the next login.Can anyone help?Thanks.
Hi Community,When we open a Email of a record in Agent/CSM Workspace, I am able to see Reply/Reply All/Forward options and i can send a reply to that email immediately. By default, these Reply/Reply All/Forward options are not enabled in my custom wo...
1. I want to answer Survey even not login Servicenow, I just public this but it's not work2. I want to display Survey Response on DashBoard
I need way to rename an attachment when ever a new attachment is attached to form. can any one help me to acheive this?
Hey,Has anyone created a set of drop downs to filter a data table widget in service portal before?The OOTB filtering presents the user with too many choices. I need to define a set of choice list fields that the user can filter on like so:This is bas...
We currently use the Change functionality and have one approval group attached to a CI, but we have had a requirement to add multiple approval groups to a CI. Then on the change we would need someone from each of the approval groups to approve. Is t...
Hi All, I am working on CSM Workspace. On the workspace homepage there is one Widget which is showing the data from a report. The report is a counter type of report showing the total count of task. When we click on the count of that widget it opens t...
Hi allI want to populate the request field as shown below, similar to inc, chg and prb. However, this seems to be a little difficult as I have tried numerous ways to achieve this without success. I thought it would only require requestGr = caseGr.u_r...
Hi.Have noticed that the 'Update Request Item' Inbound Email Action only appears to work if the user replying has the 'ITIL' role. Most of our Contacts only 'sn_customerservice.customer' obviously. How is this meant to work for these users? Thanks!
Hi All, Greetings, I have a requirement where I need to create an UI action on workspace on case form. When user open a case, click it then it should redirect the user to a catalog item form and pass that particular case number on catalog form filed ...
Hi, I'm trying to find an easy way to display the link between a Case and a Request created from that CaseOn the list view from 'Cases' > 'All', you can display 'Incidents' (highlighted in the screenshot), but there appears to be no way of adding 'Re...
Hi All I'm after some advice - I've been asked to set up Request Management in CSM, but have never used this module before. I have activated the Request Management Integration plugin and have successfully created a number of catalog items. However, ...