If I selected one particular account in case form show only that install base items in service ID Fi
If I selected one particular account in case form show only that install base items in service ID Field.
Forum Posts
Resolved! Flow not triggering when condition is met
HI Team, I have a flow which is migrated to test system but its not getting triggered even though condition is met however it does get triggered when we test it by clicking on test button.The flow is auto working in Dev.Can you assist?
Resolved! Create Request for contacts without creating Cases.
Hi All, I have created an inbound action for a particular Catalog item. For internal user (sys_user) request is creating but for Contacts Case is creating with Request. I deactivated all the inbound actions related to Case table still Case is creatin...
I want to send notification when case work notes changes to test something like?
Hi All, I want to send notification when case work_notes changes to test? Can we achieve this? Thanks,Ram
How to add hyperlinks under the flow designer catalog task description.
Hi Team, How to add hyperlinks under the flow designer catalog task description. Example: This is a 'general' request - did the requestor choose the right item?If the requestor submitted this using a general form and a catalog item exists in Pathfind...
Case not updated by emails
Hi!I'm struggling to troubleshoot this, hopeful someone can point me in the right direction.When a case has been updated the assignee gets an email including ${comments_and_work_notes}.It works fine if the case has been updated via the portal but ema...
How to create custom script include function for ui action
Hi all Has any idea on how to create a custom Script include function and call with UI actionwhich is there for [incident (create work order)]similar I want to create a custom script include function (not copying of OOTB script include) for request ...
I want to delete the records in incident table whose state is set to closed complete state
Hi I have a requirement to delete all the records which are set to close complete state in incident table using scripting can anyone help me with the code .
Customer Service Portal Usage
Does anyone know whether we can know how many external customers access the Customer Service Portal (CSP) in daily basis? I would need to know who (the customer name) and when (the time) they logs into CSP. Thank you in advance!
Authentication with AWS Cognito
Hi. We have an opportunity for a new customer to use ServiceNow. We are providing CSM. They have mentioned the below. I cannot find any recent or comprehensive information on AWS Cognito authentication integration. Can someone help please?" We ...
Open specific record producer when click on UI action button
I want to create a UI action button in agent workspace and native UI, when I click on the UI action button it will open the record producer portal view and when we submit the request, the new case should be added as a child to the parent case.Please ...
Resolved! micro certification
Hello Team, I need to complete, Micro-Certification in CSM with latest version Vancouver Version or UTAH version . Please Advise me how on now learning portal which I need to select and process this step by step . Please Advise.
Resolved! Multiple Pages within a Single Catalog Item
I have multiple sections I need to include in one catalog item. Is it possible to include these as separate pages (Page 1, 2, 3... etc.), or do I need to post everything on a single page? There are 7 sections, total and it would make for a LONG f...
Favorite function for service portal for Tickets
Hello All, I would Like to add Favourite button to Tickets in the widget 'My tickets' on service portal like below and also I want to show all favourites tickets by changing the 'view ' open to favourites Like below Can someone Guide me If this is p...
How to add list choice in Workspace to bulk update audit task.
Hi,I want a list choice to bulk update the audit task that are selected from workspace view. How and where to create/configure this?
