Need to change location automatically based on short description
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
‎09-27-2023 02:49 AM
we need to update location automatically based on short description.
ex: [S0009R01] we will get the short description like this, and we have same location 0009 is it possible to change automatically.

- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
‎09-27-2023 02:53 AM
Hello, on which table you need to update the location and short description is placed on which table during record creation?
Harish
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
‎09-27-2023 03:23 AM
@Harish KM , we need to update on incident table.
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
‎09-27-2023 03:44 AM
Hi @Vani14
Short description is free text field so will not have control on what end-user should put in short description while creating Incident.
Do you have any specific requirement ? How incident are getting logged ??
ServiceNow Developer
I know one thing, and that is that I know nothing.
- Socrates
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
‎09-27-2023 03:45 AM
Hi @Vani14,
Yes it is possible to update the location based on your short description. But can you confirm short descriptions always have the same format as [S00010R01]? If not then please provide some more sample formats of short descriptions other than this format.
Thanks and Regards,
Anshul