Need to copy catalog variables input to incident description in servicenow

[Vani14]

Need to copy catalog variables input to incident description in ServiceNow

[Community Alums]

Hi @Vani14 ,

Please refer to the scripts which you can use :

https://www.servicenow.com/community/developer-forum/how-to-copy-the-variable-input-from-catalog-ite...

[Kristen Ankeny]

If you mean that you have a record producer that creates an incident, then you can use the "script" field on the record producer to populate the created incident's description with variables on the record producer. This doc page explains how to get to the variable values and how to reference the created record: https://docs.servicenow.com/bundle/vancouver-servicenow-platform/page/product/service-catalog-manage...

[ersureshbe]

Hi, You can define the script in workflow using current.variables.variable_name and write server script like below.

var ga = new GlideRecord('incident');

ga.initialize();

ga.description = current.variables.variable_name;

ga.insert();

[Jyoti Jadhav9 · Accepted solution]

Hi @Vani14 ,

Could you please explain the use case in detail?

If you have created a record producer for an incident table then you can access the value of the variables using "producer.variable_name". Please see the below script that you can try in the script field of record producer:

Record producer script:

var fn = producer.first_name;

var ln = producer.last_name;

var caller = producer.caller_id.getDisplayValue();

current.description = 'FirstName:- ' + fn + '\n' +

'LastName:- ' + ln + '\n' +

'Caller:- ' + caller;

current.short_description = fn + '/' + ln + '/' + caller;

O/P:

 

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Thanks & Regards

Jyoti Jadhav