How to set gray colour to one particular assignment group
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
01-02-2024 09:09 PM
Hi All Can you guide me,
How to set gray colour to one particular assignment group in incident form
When ever we select "X" assignment group in incident form it should change colour as grey
On load of particular assignment group
Please guide me steps and any script please
Only IT Service Desk Group Should change colour as grey
PFB
Thanks in advance.

- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
01-02-2024 09:43 PM
Hi there,
What do you mean with color grey? Like that it actually should become read only?
Did you try adding a UI Policy for example? This way - client side - the field can become read-only.
Kind regards,
Mark Roethof
Independent ServiceNow Consultant
10x ServiceNow MVP
---
~444 Articles, Blogs, Videos, Podcasts, Share projects - Experiences from the field
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
01-02-2024 11:13 PM
Yes that it actually should become read only correct
Can you guide me steps please
Thanks
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
01-03-2024 12:41 AM
Hello @Research ,
Yes you can achieve this without any code by using UI policy , you can refer the below image and modify further as per your group.
Let me know your views on this and Mark ✅Correct if this solves your query and also mark 👍Helpful if you find my response worthy based on the impact.
Thanks,
Aniket
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
01-05-2024 03:12 AM
Hi @Aniket Chavan
Under ui action I am unable to find the assignment group field
in field name
ca you guide me please
and we need colour code to grey not red please help out
Thanks in advance.