How to set gray colour to one particular assignment group

Research
Tera Guru

Hi All Can you guide me,


How to set gray colour to one particular assignment group in incident form
When ever we select "X" assignment group in incident form it should change colour as grey 

 

On load of particular assignment group


Please guide me steps and any script please

Research_0-1704258402688.png

 

Only IT Service Desk Group Should change colour as grey 
PFB

Research_2-1704258483495.png

 



Thanks in advance.

 

7 REPLIES 7

Mark Roethof
Tera Patron
Tera Patron

Hi there,

 

What do you mean with color grey? Like that it actually should become read only?

 

Did you try adding a UI Policy for example? This way - client side - the field can become read-only.

 

Kind regards,

 

Mark Roethof

Independent ServiceNow Consultant

10x ServiceNow MVP

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Research
Tera Guru

Hi @Mark Roethof 

Yes that it actually should become read only correct

Can you guide me steps please 

Thanks

Aniket Chavan
Tera Sage
Tera Sage

Hello @Research ,

 

Yes you can achieve this without any code by using UI policy , you can refer the below image and modify further as per your group.

 

AniketChavan_0-1704271190935.png

AniketChavan_1-1704271220671.png

 

 

Let me know your views on this and Mark Correct if this solves your query and also mark 👍Helpful if you find my response worthy based on the impact.

 

Thanks,
Aniket

 

Research
Tera Guru

Hi @Aniket Chavan 
Under ui action I am unable to find the assignment group field

in field name

 

Research_0-1704453112984.png

ca you guide me please

and we need colour code to grey not red please help out

 

Thanks in advance.