Field/column is not visible on a list view widget on service portal for customers (external role)

[Anushiya Preeth]

Hi,

We have a widget in our customer service portal that, when clicked, opens a list view showing the list of cases (sn_customerservice_case) with fields selected in the corresponding view (csp). There is a request to include one more column in this list, i.e., install_base. After updating the list view, only internal users and I can see the additional column, but customers cannot, despite having the required role to view the install bases. Can someone please assist me with this?

[Ankur Bawiskar]

@Anushiya Preeth 

did you debug the external/customer users have read access to the install base table?

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[Anushiya Preeth]

@Ankur Bawiskar Thanks for responding. Yes, they have access to view install bases.

[Ankur Bawiskar]

@Anushiya Preeth 

customers have what role?

Did you check any field level READ ACL is blocking the column from seeing on list?

which table and which field is that? share here the screenshots

If my response helped please mark it correct and close the thread so that it benefits future readers.

[Anushiya Preeth]

@Ankur Bawiskar Please find the below details-
Table- Case (sn_customerservice_case)

Field - Install base (install_base). This is a reference field available on case form (reference table is sn_install_base_item).
Role - sn_customerservice.customer  (provides access to install base items for customers)

Checked read ACLs, there is no issue there.