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01-13-2025 04:36 PM - edited 04-30-2025 06:30 PM
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01-14-2025 01:17 AM
Why not create a catalog item for it. You can add the user criteria to it so only the people you want to be able to do it, can do so (but you can also add it to customers with a certain role to use it for their people!)
A flow behind the catalog item can take care of resetting MfA and everything is also recorded in a RITM for auditing/reporting purposes.
Please mark any helpful or correct solutions as such. That helps others find their solutions.
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01-14-2025 03:08 AM
Yes, you can allow non-admins to reset MFA for CSM customers by configuring ACLs (Access Control Lists) and roles in ServiceNow.
firstly create a new role and assign role to user then create or modify ACL for MFA table Search for or create an ACL for the sys_user_mfa table. and set the operation to read and write then add a condition to restrict access if needed
Add the mfa_reset_role to the Roles field.
This setup ensures that non-admin users with the appropriate role can reset MFA without full admin access.
