Not getting the login page on csm portal but instance I'm still seeing the sso page for my login

Rotimi Oladime1
Tera Contributor

I'm having issues accomplishing to have the login page in the csm portal when I click on login, I have followed everything in these two documents carefully  https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB0962488

 

https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB0719767

 

I cloned the login widget and commented the line 81 on the server script 

//data.default_idp = GlideProperties.get("glide.authenticate.sso.redirect.idp");

 

I seem to have done everything correctly here but I'm still being redirected to my work login session instead of the customer login page on the csm portal when I put the instance url in the incognito browser page.. 

can anyone help me figure out what I might have missed here please?

1 REPLY 1

Yong Zeng Lee
Tera Contributor

I'm also having this issue despite following the KB.