Not getting the login page on csm portal but instance I'm still seeing the sso page for my login
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10-09-2023 11:02 AM
I'm having issues accomplishing to have the login page in the csm portal when I click on login, I have followed everything in these two documents carefully https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB0962488
https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB0719767
I cloned the login widget and commented the line 81 on the server script
//data.default_idp = GlideProperties.get("glide.authenticate.sso.redirect.idp");
I seem to have done everything correctly here but I'm still being redirected to my work login session instead of the customer login page on the csm portal when I put the instance url in the incognito browser page..
can anyone help me figure out what I might have missed here please?
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06-17-2024 10:49 PM
I'm also having this issue despite following the KB.