Hello All, When few users including admins try to access the Contract details, their URL in the browser becomes too long beyond 10,000 characters and hence gives HTTP 400 error or a blank white screen. But this is only with a few users and not others...
Hi Team, How agent Capacity is calculated for Incident for the agents ?I could see Capacity is not decreasing even after resolving the assigned incidents to the agents. Please advise.Regards, Vignesh.
Hi All,I'm new to ServiceNow and I do not possess any knowledge of coding.I want to send an outbound REST message to Google Chat whenever a P1, P2, and P3 case is created. I have followed the document https://docs.servicenow.com/bundle/rome-serviceno...
This is the ui page which i have created , when we are clicking on search we are getting some data populated, In the same way if we click on print the whole html page with data should save in one of ServiceNow table and page should download in PDF...
I'm still learning the ropes with Service Portal, so I'm looking for a bit of help with this. I think it should be fairly simple. We need the Short Description and Description to show on a widget. Any help would be appreciated! Body HTML: <div ng-if=...
We are facing one issue in the “if” logic of inbound flow designer to check the certain state value. Based on the condition record will be updated . When the flow is executed, “state “ is taking choice display value, rather than value. Label of the c...
Hello Friends, We are using a CSM application and we are assignment cases to a Group : Support Desk and this group having role : sn_customerservice_agent. There are 16 members in the Group but some members are not able to view cases from backend an...
I want to add background color for label with grey color
Hi Team, When user is trying to send an email to servicenow, getting an error "Email ignored by 'Ignore sender' filter". I checked email filter is has condition to ignore if header contains "mailer-daemon" or "postmaster". Postmaster keyword was t...
Is there a way to add text to the agent workspace banner as shown below? It seems that the left side is reserve for the logo and the right side is reserve for the search bar. On the other hand, could I display a message or popup message each time ...
I am using the below e-mail script to use the Parm 2 values in "CC" for e-mail notification. email.addAddress("cc",event.parm2); But, its not sending to "CC" in the e-mail.. Please help..
Hi Can anyone tell me how I remove list entries from the csm/fsm configurable workspace? OOB the list contains CMDB which we don't want to have visible but even though I have marked that as non active in the configurable workspace guided setup (creat...
Hi Guyss!! How to add a dynamic filter to interactive filter on a dashboard? My case is to create a interactive filter to allow users to filter on a user for which they want to see cases related to accounts that they are account team members for. Ple...
