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Resolved! Can we create a KB article from a Case

Can we create knowledge from CASE? Do we have any UI actions on case form. Because I am not able to see any buttons on case form in both normal UI and agent workspace UI

Salim5 by • Kilo Contributor
  • 1069 Views
  • 1 replies
  • 7 helpfuls

company and account fields on 'cmn_location'

Hello everyone, While working on an enhancement, I needed to populate the account and company fields, on the 'cmn_location' table, with different values (different account types from customer_account table). After finishing writing my scripts to upda...

stefan28 by • Tera Contributor
  • 1469 Views
  • 1 replies
  • 0 helpfuls

AWA Shift Based Assignment

Hi All, I am planning to implement shift based assignment for CSM agents. I see that we have a Workforce Assignment Module to create shifts for customers and then have auto assignment rules to route cases wrt shifts. However I have the following ques...

ナレッジベースの削除

いつもお世話になっております。 ナレッジベースに関する疑問なのですが、ナレッジベースは削除できないものなのでしょうか。 誤って作成したナレッジベースが削除できずに困っております。 どなたかお知恵をお貸しいただけないでしょうか。

makoto1 by • Kilo Contributor
  • 1222 Views
  • 1 replies
  • 0 helpfuls

Resolved! Module navigation in ATF

Hi, In ATF i want to add a step like open specifications.list while using application navigator there r product specification, service specification modules but how to open whole specifications.list using ATF.    

Community Alums by Community Alums •  
  • 2332 Views
  • 8 replies
  • 2 helpfuls

Multiple Views in Agent Workspace

Hello, I need to have 2 views on the same table in the agent workspace. Other than view rules how can I achieve?  Why I am not looking for view rules? Because as per my requirement in workspace lists I have two different names but the table was the s...

Mahesh44 by • Kilo Expert
  • 1066 Views
  • 1 replies
  • 0 helpfuls

Create new sla for catalog

Hi All, I want to create new sla for catalogs,please help how to create SLA.   Regards, Naga

Naga13 by • Tera Contributor
  • 1746 Views
  • 4 replies
  • 3 helpfuls

How to set existing form view in Agent Workspace?

Hello, Can we set the forms with existing views? If no I have to set the fields, section and related lists with same as existing view. Also client scripts should work as existing view. Regards, Mahesh.

Mahesh44 by • Kilo Expert
  • 1620 Views
  • 9 replies
  • 0 helpfuls