Not to redirect to sso when /csm entered and right-side login is clicked

vinod18 · ‎12-07-2022

I am trying to enter /csm and click on right side login and it is redirecting to SSO. But it should not.

tried multiple ways. Please help in all possible ways.

Mike_R · ‎12-07-2022

See if this portal page is set to Public

instanceName.service-now.com/nav_to.do?uri=sp_page.do?sys_id=eb84cfd7cb13020000f8d856634c9c4b

Mike_R · ‎12-07-2022

Also, try this

Navigate to sp_instance.list from the Filter Navigator.
Search for ID=login-modal-customerservice
Open this record.
In the "Color, Placement, Size" tab, update the "Additional options, JSON format" field with the following and save it.

{
 "show_panel":true,
 "bypass_sso": {
         "value": "true",
         "displayValue": "true"
     }
}

After making this change, when you navigate to the /csm portal before login and click on 'Login', you won't be redirected to the SSO login page.

vinod18 · ‎12-07-2022

Hi MIke,

I tried both solutions but no result.do we need to clone widget and do some changes?

Mike_R · ‎12-07-2022

No need to clone the widget. Can you please post a screenshot of what you did for this?

Your widget instance should look like this