Taxonomies in CSM portal - is it possible?
Hi,Does anyone know if it's possible to use the taxonomy feature from Employee Center on the CSM portal?Thanks,Michael
Forum Posts
Routing is happening on Submitting record and not Saving
Hi Team, I have written an After Insert BR and trying to route the user to the New record creation pageBelow is the script:var url = 'sn_customerservice_bulkupdatecontactrelationship.do?sys_id=-1&sys_is_list=true&sys_target=sn_customerservice_bulkupd...
Resolved! How to combine array to sys_id
Hi Team, Below is the function of script include and below is the issue:Line no 381 is taking time to fetch the records when I do lookup, total no of records is just 18 in my case.I want to add the value of result in Line 376 to 379 so that I ca...
Resolved! Why i am not able to edit most of the fields in Complaint case?
Hi,As sys admin i opened existing complaint case in learning lab(CSM FSO) instance but most of the fields are non editable.Any idea what is the reason ? any additional role needed for sys admin ?
CSM Simulator Task 12
Hi everyone,I am working on the CSM Simulator tasks and I am having trouble with task 12: ABC Corp would like to leverage Targeted Communications to contact all owners of Acme KX Series KX5000 devices.As an Admin, create a new recipients list named “...
Resolved! My Custom Action Flow Designer is not working
HI Team, I have created a custom action in flow designer as below:Line no 13 'u_account' is a list collector field.Line no 14 I am getting list comma separated Names of accountsLine no 17 is printing 18 account names which is correct.Line no 20 is w...
Create or Update Record not working for me in FLow
Hi Team,Kindly help me in resolving the below issue:I have created a flow wherein trigger point is Creation of record in a custom table which has 3 fields(Contact, which is a reference field, Accounts which is list collector and Responsibility which ...
GenF20 Plus - Reclaim Youthful Appearance, Energy, Health
GenF20 Plus Study - A clinical study involving 61 participants has demonstrated the efficacy of the GenF20 Plus formula. Results revealed a notable increase in IGF-1 levels by 28% within a mere 12-week period. This finding underscores the potency and...
Genesys and ServiceNow
Hello. I wonder if there is anyone in this community that uses both ServiceNow CSM for customer service and the Genesys system within their support center.If so, I would love to set up a brief conversation to learn how you are utilizing both systems ...
Incident task is getting created twice from my BR.
Incident task is getting created twice from my BR. Please find the script below: (function executeRule(current, previous /*null when async*/ ) { if (!current.isActionAborted()) { var incGr = new GlideRecord('incident'); var Called...
How to calculate the On hold time?
Need to calculate the onhold time for a particular task. So I created a field 'On hold time' which contain the time when the ticket got onhold. So my plan is to get the difference of onhold time and current updated time, so I can populate the value o...
Want to Hide and Show certain choices based on Product
Hello All , We want to Hide and Show certain choices based on a Product. We have tried achieving the same with the help of OnLoad Client script, but no luck. Below is the script written for the same.Any suggestions/help would be greatl...
CSM Custom Application
Hello Everyone,I have Built a Custom application now i need to leverage the CSM capabilities to the custom application that was built. So how can i achieve the Functionality? Should i need to build the same application again in my system or there are...
UX LIST menu showing %20 for space in the name
Hi AllI have created a UX List "All Cases" but when I open on the workspace sometimes it shows "All%20Cases" as shown in the below. As it is simple UX list configuration, what might be causing this issue ?
Resolved! How can we add approvals to flow designer based on only roles?
Hello Everyone,I am looking at a use case where every order that gets submitted should gets approval from users based on their roles i.e. only users who have role xyz should be the approvers of the record. The 'Ask for approval' action in flow design...
