Resolved! CSM Configure the Customer Activity view
Hi Team,how can I add something in the customer activity? I have added a field in the contract table and would like to display the list here. BR
Forum Posts
Resolved! CSM Account / Partner Relationship Question
So still getting use to the CSM area. I have a use case where "Acme" is an IT company and they want to be able to enter a case for a few of our other customers, "Birds", "Cats", and "Dogs". We understand we could use the relationship option and setup...
Resolved! Adding record information in CSM workspace
Hi All,I have added custom tables in the CSM workspace but when I open the record, I'm unable to see contact, timeline and active SLA.
MS Team virtual agent translation issue
Hello, I have an issue with MS Team virtual agent which sends notifications on incident update.As per behavior, it sends notifications in languages which is in user preference. But sometime it sends notification body in different lang and button are ...
Resolved! Creating a new Choice Field on the {Core_Company] Table that is visible on the Incident Form
Hi, I have been asked to create a new Choices field on the Account from and know how to do this. However, I have also been asked if this can be shown on the Incident form and potentially Change form as a read only field and this is where I don't have...
Missing UI buttons on change request record within CSM and FSM Workspace
Good Morning I am in the process of reconfiguring the CSM and FSM workspace to suit our needs. I have managed to add all UI buttons 'Save' and 'Resolve' for incidents, requests and cases but I cannot seem to add any UI buttons for the change request ...
How to check actual time of interaction of user with form while submitting a record in session
Hi Team, I want to calculate the actual time partner is spending while filling the form and submitting the record on service portal. I want to exclude the time if partner spending on other activity ex. having tea during submitting record. Any help wi...
ServiceNow is asking for a mandatory field that does not exist
I am trying to create a recommendation but I cannot save. The error message I get is "The following mandatory fields are not filled in: Table Name", but there is no Table Name in the form. Does anybody know how to solve this problem?
Worknotes automatically updated by system Administrator
As the per the requirement if the due date field passed the current date it must update the worknotes and in the activity the sytem must show the system administrator.In order to show the changes for the old records where due date crossed the current...
Cut and Paste email addresses in the To: or CC: field
I am using the Case compose email feature to send an email to over 100 recipients. I have the email addresses in a word document, separated by a ';'. But when I cut and paste them into the To: field, it treats them as a single email address, which it...
Resolved! Getting Undefined from Business rule
Hi Team, I am getting 'Undefined' message below.Kindly help in resolving the same. function CallContact() { var authorityrole = []; var gr = new GlideRecord('customer_contact'); gr.addQuery('sys_id', current.contact); gr...
Different Logos for different Customers in CSM Portal
Hello,I want to add for different Customers different logos in CSM Portal (Vancouver Release). Do you have an idea how can I manage that?Thanks a lot in advance for your help.BR Nicole
Resolved! Create Case or Incident from Microsoft Teams
Can I create a case or incident ticket based on what a user chats with in Teams?
Bind account data on case tab in workspace UI builder
In workspace, on the case form I duplicated Customer Information tab and renamed it account information. On account information tab, I want data related account selected on case eg. lists, pie charts, etc should show data according to account selecte...
Resolved! Change an error message
If a user clicks on a link to a catalogue item and they are not logged in they get the following error You are either not authorized or record is not valid. Is there a way we can change this to something more useful - such as "Please can you login ....
