My business stakeholders have requested changes to the column labels in the Account, Contact, and Account Team Members objects.For instance:The OOB label in the Account object is "Name" and "Number." The suggestion is to update it to "Account Name" a...
Trying to track SLA for answering forum questions. How to link the task sla to the questions?
Need help in Converting PDF, word or Kb articles to base64 in service now programatically which can be used for storing in vector database
Hi I'm using CSM/ FSM Workspace and using UI Builder to do some customization in the default record page i have some pages in the contextual sidebar page such as RecordInformation, AI Responder, Customer Search, Attachment and more.... when I'm enter...
Hi All, Can anyone help me with "Work start" and "Work End" button configuration with respect to "Time worked" field that will be used to track the time taken by the Agent. Thanks in Advance. Regards,Maria
Hello Everyone, I need help on 2 issues. 1: Restrict user to fill only 2 Decimal values on a field on the INC form. Ex: 12.34I have used a decimal Type field, but this works only when i save the record, but i want the system to restrict the user befo...
HI Team, I am getting below error while returning value in Flow Designer. Below is the code: I am getting below error: Cannot find function indexOf in object .,Detail: Cannot find function indexOf in object
I Have to remove some fields in the case list present in CSM portal.. how can i do it?
HI Team, I have a requirement wherein once a record is saved on a form I need to route the user to the New record creation form. I need to achieve this using BR or Client Script?
Hello Is "Complaint Management" is part of Financial Service Operations (FSO) with CSM Professional Suite OR separate module?Trying to find some training on now learning but not able to find any..Can you please through some insights and links for lea...
As per the OOB behavior for Number field in Account object, it gets generated as ServiceNow generated sequence value. The business aim is to use this field to capture the Account Number from the Source CRM system as we are a consumer system of Accoun...
In CSM responsibilities look similar to Groups (i may be wrong) ... what is exact differences?Can't we use groups instead of responsibilities?
Hi, I'm working on FSO Deposit Operations. If I want to create a deposit service case and if I a'm assigning to a user and give him a role , I'm not able to see the record and not able to approve the case by impersonation. Is there any way to resolve...
Hi All, Below code is written in Flow Designervar single=fd_data.trigger.current.u_responsibility.toString();//Single Sys_idvar arrValues = fd_data._3__for_each.item.u_authority_role; //Multiple Sys_ids comma Separatedif(arrValues.indexOf(single)==-1...
I have created one parent case with two child cases. In two child cases i have put one child case state in awaiting info . After I have put parent in awaiting info .Whenever I update the patent that update reflect to the independent child also.I need...
