Notification

[Anusha Medharam]

1. When a case is auto created through email  and is assigned to a particular group then that all the logged in  engineers of the entire group should receive a browser notification on newly created case

[Sharanya Hegde2]

Hi @Anusha Medharam,

It is achievable via event. Please follow the below steps:

1. Create a event in the Event Registry table.

2. Configure a before business rule on the Case form, with Insert checkbox ticked.

3. Add Condition as:

Channel: Email

Assignment group changes to XYZ.

4. Go to script tab section: Call the event via gs.eventQueue function

5. Create a new notification.

When to Send > Event is fired.

Whom to Send > Groups > Required assignment group.

Please upvote the response if it helps 🙂

Thanks!

Sharanya