Hello everyone! I'm hoping that this is a simple question.... I'm wanting to know how to (by default) minimize the ribbon on our case form in Agent Workspace. I've added a pic showing the ribbon highlighted in the RED rectangle that is in question...
Hi All, How to create reports in workspace Home under overview tab ?
Hi Team, How to display an error message on the Request Item table, when a user closes the request item without completing the catalog task (Sc task). I have tired the before update business rule with below code: var gr = new GlideRecord("sc_task");g...
Hi SNC, We have a group of Analysts in a specific group with the report_admin role. They originally had the admin role, however we have now restricted their view. When they go to review/View a report certain List views are not showing the very fir...
Does anyone know how to change the name on the Chat message box, from say Sarah Barnes to just Sarah when the chat is answered by an agent - it is obviously taking the data from the User Table, however not sure where I need to go to change it from th...
Hi all. We currently use E-Signature on Case Tasks generated manually from Cases in the CSM module. The functionality works perfectly. Those assigned receive their case task, log into SNOW backend, go to their case task, click Sign Document, and thin...
I have a Requirement to Add Parent Contact to Child Case Wishlist. I have multiple case types all extending the case table "sn_customerservice_case" sn_customerservice_warrantysn_customerservice_solutions_servicesn_customerservice_solutions_partsn_cu...
Hi all, currently trying to configure my instance to require additional comments on case when closed through the CSM portal. Under the actions dropdown, there's a close case button. When clicked, it only asks to confirm that you want to close the cas...
Hello All,I wanted to create a notification and send through a schedule job to all the active group managers to confirm whether they are still using those group or not. In notification body, I wanted to create yes/no button so that if they click on y...
When change request goes to state awaiting approval only change managers should see the attachment clip(should be able to remove and add attachments).
Hello, I added this script in workspace client script to modify an appointment from the calendar it displays the calendar well but it does not make the modifications in the table sn_apptmnt_booking_appointment_bookingfunction onClick(g_form) {var inc...
I want to add assigned to value in CC. Currently its populating opened_by value.In template assigned to is already added oob but not working
Hello colleagues, We have encountered a problem in our Servicenow instances, we see that the list of the incident table shows 25 records that are the ones that the ACL programming allows a user to see.On the other hand, if we export that same list fr...
@Ankur Bawiskar @Sandeep Dutta @Hemant Kumar ChScenario:If Customer sends an email to xyz@servicenowdevelopers.com it should automatically create a case and route to Agent Workspace for Agents to work on that case. Can anyone assist on this one?
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