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Installation guide for Service Bridge

Hi, Has anyone installed the service bridge , i am able to activate the replication between the instances , however unable to see record producer entitlement in Customer instance. If you have any installation guide/doc please help. And what will be t...

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Rahul115 by Tera Contributor
  • 1604 Views
  • 19 replies
  • 1 helpfuls

Resolved! Sending JSON.stringify() is sending Object Object

Hi Team, On sending data from script include using JSON.stringify(arr),we are getting message as [{}] ,we are only sending single value for a scenario.  But when we print the value before JSON.stringify , we do get the proper message in gs.info() as ...

Community Alums by Community Alums  
  • 1129 Views
  • 8 replies
  • 0 helpfuls

Resolved! OOTB Virtual Chat Initial response

Can anyone advise where the OOTB initial response message when clicking on Live Chat in teh CSM portal is set up.  I have been through every single message that is OOTB in the Virtual Agent Designer (I may be in the wrong place), however I can't find...

Sarah Barnes by Tera Contributor
  • 1316 Views
  • 5 replies
  • 3 helpfuls

Resolved! Use of the Table API by External Users

I am currently trying to call the table API as an external user with the roles snc_external, sn_customerservice.customer, sn_customerservice.customer_case_manager with the following curl command The following curl command is used to call the table AP...

How do Case Digest/Post Case review get triggered?

How do you create a Post Case Review?  We installed the case digest plugin and it created a UI action "Create Post Case Review" but it doesn't show up on any of our cases (open, resolved, or closed). I am logged in as the system administrator in my P...

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e_wilber by Tera Guru
  • 897 Views
  • 2 replies
  • 0 helpfuls

Resolved! Work Notes and Comments in Agent Workspace

Hi Community --  Our agents want us to remove work notes and comments from the left hand pane in the agent workspace view -- however -- the only way I could find to do that without removing them entirely from the form was via an OnLoad Client script ...

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Marskh11 by Tera Guru
  • 2529 Views
  • 2 replies
  • 0 helpfuls

Show all months on a Trend Chart even if no data

Hi community,we are having trouble displaying the value zero in the report graphs. The graph below only shows the data for April and May over one year because there were only open tickets for these 2 months for the particular account :But we want all...

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Wiwiz by Tera Contributor
  • 797 Views
  • 1 replies
  • 0 helpfuls