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I’m a complete novice when it comes to Service Portal design and looking for guidance from the Community. We have a requirement to change the colours of our Service Portal to better match the corporate colors of the organization. I’m using the Brandi...
how get user role in client script, thanks
As a community user and moderator, I should be able to perform following tasks. Roles: Community Users: Can create topics(content), post questions and replyCan access Forums, but cannot access topics until it is subscribed. Can we do it according to ...
I'm planning to use MFA for CSM login. All users who access from public internet network, then they should be challenged for additional passcode authentication after trying username/password login. I'm considering 2 options below. Option1. users rece...
Hi Team, As one of my client requirement, i need to create a new work flow for CSM. which level of access/role is required to manage the case management. which is the highest role for CSM, do we have admin role that applies only to CSM? Need your ass...
Hello, I am trying to add a partner to a existing account. I couldn't get it to work on the Prod instance to I spun up a PDI and tried it there and still couldn't get it to work even though the demo data seems to be working fine ... I think its fair ...
By default the link for a survey is set to the default SP like below, but in our case we have multiple customer portals (CSM) https://****.service-now.com/sp?id=public_survey&instance_id=123456789 So in my case i would like to sent a link related to...
Hi We have a partner account Set up "Acme Partners" which is linked to accounts X & Y via Account relationship. We have also added one of the Acme partner contacts as a contact relationship under Accounts X & Y When the Partner contact logs onto the ...
I would like to remove the priority and state indicators in agent workspace when reviewing a case. Please see screen shot attachment. How can I accomplish this?
Hello, I am new to ServiceNow and a bit confused by various answers already for this question. I have a custom order table (a non-task table) and I want to implement approval process. How would I be able to achieve this? Could it be done using Flow ...
Hello everyone, I'm having the following problem:I have to change the field color to red when the user is VIP.But I'm not getting it, I've already created the style and the client script, but I can't change it, neither in the form nor in the table. I...
I have created a new Case Type extended from Case. I want to hide some (or a lot) of the UI Action Buttons on the new case type form within Agent Workspace (i.e. Create Work Order, Create Problem, etc). How can I hide these on just my new Case form a...
Hi All , I have the below enhancement request. Currently internal employee submits the annual renewal letter as an attachment while submitting the Record producer on the service portal which eventually create a case with the attachment. We want to ad...
Hi All, Iam looking for a solution to generate word document from case. When i click on a button it should get values from some of the fields in the case and populate it into a word template. Any help on this one is appreciated
Hi Experts. I'm trying to custom modal box for review additional comments with [Save] UI Action. (button)I expected to Serverside Script will run after Workspace Client Script running But it doesn't work. (debug alert does not appeared)As above I nee...
