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02-22-2024 11:25 PM
when case is created with multiple service IDs we need to send one notification to the customer With parent case and child cases details in notification .
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02-22-2024 11:39 PM
Hi @Anusha Medharam ,
Can you please be more specific under what conditions, you are needed to send the notification?
Please mark as Accepted Solution if this solves your query and HIT Helpful if you find my answer helped you. This will help other community mates too..:)
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02-23-2024 12:17 AM
I need to glide parent case from child cases number and each case service ID , Status and time taken.