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02-28-2024 10:29 PM
When ever I change child case state to resolved, child case details populate in parent case Activities . How to send those updates from notification to the customer.
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02-28-2024 10:54 PM
You can just create a notification on the case_task table that does this. Just use the case fields (dotwalking) in the notification and the customer won't know it's from a task.
Please mark any helpful or correct solutions as such. That helps others find their solutions.
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03-01-2024 05:11 AM - edited 03-01-2024 05:11 AM
Hey!
You can try it with using flow designer and notifications