On our current project, we have created a UI action to copy a customer service case.When a user selects the 'Copy Case' UI action in the CSM/FSM Workspace on a case form, we have configured it so a new form pops up with all the information copied on ...
how to pull the reports with attached kb articles in incidents as well as kb articles needs to be display in that report is that possible
Hi All, I am running an ATF test step using "Run Server Side Script".I get the below error when I run the script from our application scope (Not from Global scope):TypeError: Method "ScopedGlideRecord" called on incompatible object. The statement whe...
I am new to ServiceNow and CSM Can anyone help me to duplicate a case using UI actions... This needs a customization..
I am after some information around Related search in the Case form within CSM/FSM Configurable Workspace. From what I can see at the moment when creating a case, when you start to write in Short description - the related search starts to populate, ob...
Is there a way to set the assignment group when a new CSM case based on the To email address that was used to create the case? For example, if an external user sends an email to ops1@company.com, I'd like to set the assignment group to ops1 -- if it'...
Hi! Looking fore som video content (Learning material) on using CSM with request management. Any advice? cheers
Hi ,We have a requirement to convert a Annotation into its french part : It has been added to the form like below : Kindly help me in convert it to its french word whenever system language is changed to french .
If I am correct, a blocking task should prevent the Case from progressing until the blocked task is unblocked (close). As per ServiceNow doc...."A blocking task is something that prevents an agent from making progress toward case resolution. For exam...
Hi all,I have a catalog client script that is checking if the logged in user has a certain type listed on the sys_user profile. My alert is firing and shows the correct answer, but it is not doing the next steps. I know my Script Include is working,...
Hey Guys Community, does anybody ever used this UI Action "Add" for Adding related Child Cases to the Parent.Its an OOB UI Action by the way. I enabled it for testing a functionality in my non Prod Environment, but either I'm using it wrong or I miss...
Hi, I could like to find out if ServiceNow cloud support CDN? Is there any link to show how can I configure ServiceNow for CDN? Thanks
We are trying to set up articles using existing documents and importing them however we cannot import many formats including PowerPoint, Visio, Excel and even PDFs. Is there a way to add these, such as the SYSTEM UI > Embedded Objects, and if so what...
Hello Experts,I have a requirement to update our header logo for the CSM workspace.Before our Tokyo update it was working fine but after the update I am unable to update the logo.I have followed the exact same steps: (This solution worked fine before...
Hi All, I want create Special Handling notes for all the escalated cases. kindly guide me with the special handling condition.Thanks in Advance,
