We are improving the frequency and quality of using KM in support analyst's workflow. Also, want to incorporate it into Coaching program. Do ServiceNow have KCS PAR plug in? If yes, has anybody used it and would like to share the experience?
Hi all In playbook activity I want to create a new button with same functionality as "Request Info" Button in customer service. I have a comments section in activity and a Request Info button If I Fill the comments & click on the Request info button ...
Hi all, I have a question about UI builder. We want to create a landing page for managers to see their agents workload as a homepage. I cloned the "CSM Landing Page (enabled for UI Builder)". However, I am getting this error message in the UI builder...
How do you restrict access / grant CSM Configurable Workspace access for a specific set of users?
I am coming from ITSM background, where I always thought "customer" flag on cmn_company indicate owning/operating/sister companies.Now that I am learning CSM, I realize same flag is used to represent external customer company. What am I missing? how ...
Hi Team,I need to Add SLA Breakdown Definition tab in incident form after Task SLA Tab ,could please help me.
Hi, I have successfully set up the connection for Microsoft Sharepoint Online, by installing the Sharepoint online Plugin. After Completing this, I am trying to create a new Site from Servicenow by using OOB Action "Create Site". But Everytime I am g...
I need some help please I am trying to Populate Variables in a Multirow variable Set based on the selection of another Variable. So if a part number is chosen i need to then populate the stock and description variables of that part into the MRVS af...
Is it possible to Integrate MS word with Servicenow?
Hi, Can you help me how to show the Variables (Form Fields) of a Record Producer Ticket on your Catalog Tasks? I'm using Flow Designer. Thanks
We have a General Incident form that is used almost exclusively by our user population and our tier 1 support teams handle routing to the appropriate teams. We're looking to create a report based on 1.) the number of groups that incidents are assign...
Hi all, I have searched high and low and cannot find what I am looking for. Posting here to see if anyone can assist. We have two teams utilizing CSM, we have data partitions in place so they cannot see each other's tickets, groups, services, etc. ...
HiI am setting up a virtual phone number for Twilio to call someone on my Snow account.The call can now be received, but the following error will be reported.I checked in Twilio's Documents for the following reason:Media connection failed/Media activ...
Hi, Is it possible to add a breakdown to a Performance Analytics widget with Type = Time Series? I am trying to create a report that shows three line graphs pertaining to the average, minimum and maximum resolution time of records per day. I already ...
Hello, Can anyone guide me how can I attach my certification in partner portal Thankyou!
