On-Call Scheduling for Case Management application

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‎07-14-2022 03:13 AM
Hi Team,
Below is our requirement. Can you tell how to achieve this?
Can you tell how to create onCall for Case Management application?
"As a Support Agent, I will need to schedule or assign a case to the "On-Call" for certain groups/teams. As a Support Manager, I will need to be able to schedule agents as needed.
The following teams will be using the "On-Call" scheduling/paging:
Network Tier 3
MSx IT Services

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‎07-14-2022 03:46 AM
Hi Ankur,
Did you get a chance to look at the documentation?
On-Call Scheduling - docs
Administering and managing On-Call Scheduling - docs
Mark Correct or Helpful if it helps.
Thanks,
Yousaf
***Mark Correct or Helpful if it helps.***

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‎07-14-2022 04:58 AM
Yes Yousaf,
Have they defined only for ITSM, or it can also be used for any other application

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‎07-15-2022 03:17 AM