How to add new list in Configurable workspace

[Takaaki Sawai]

Does anyone know how to add a new list to Configurable workspace?

I want to add a list under work order task and tried it from the menu in the upper right corner, Configure Page > List Setting. And I was able to add a List, My Important list, but it was only visible to the System Administrator and not to other users. Does anyone know what other settings I need to do?

[Ankur Bawiskar]

Hi,

check this

Why lists are not visible in Agent Workspace for an instance on Paris?

Regards
Ankur

[Takaaki Sawai]

Hi Ankur

Thank you for your quick reply. But I would like to add new list to the CSM/FSM Configurable workspace, not the Agent workspace...

Do you know how to set up adding a listing in the CSM/FSM Configurable workspace?

Regards
Takaaki Sawai

[Michael Fry1]

UX List Menu Configuration (sys_ux_list_menu_config table) is where you make changes. Make sure you are in the correct scope.

[Victor Tufino · Accepted solution]

Hi ,

I hope this help. I resolved the issue  configuring the role access on the UIB table sys_ux_applicability_m2m_list.

Role and Access

Roles and access enable you to define the audience of each of the lists defined in the list filters.

Role and Access corresponding tables

Legacy table name	UIB table name
sys_aw_list	sys_ux_applicability_m2m_list

To migrate roles and access, select a filtered list and choose the audience.

I used the following Service Now documentation:

https://docs.servicenow.com/bundle/sandiego-customer-service-management/page/product/customer-service-management/concept/migration-lists.html