On-Call Scheduling for Case Management application

[Community Alums]

Hi Team,

Below is our requirement. Can you tell how to achieve this?

Can you tell how to create onCall for Case Management application?

"As a Support Agent, I will need to schedule or assign a case to the "On-Call" for certain groups/teams. As a Support Manager, I will need to be able to schedule agents as needed.

The following teams will be using the "On-Call" scheduling/paging:
Network Tier 3
MSx IT Services

[Yousaf]

Hi Ankur,

Did you get a chance to look at the documentation?
On-Call Scheduling - docs

Administering and managing On-Call Scheduling - docs

Mark Correct or Helpful if it helps.

Thanks,
Yousaf

[Community Alums]

Yes Yousaf,

Have they defined only for ITSM, or it can also be used for any other application

[Community Alums]

@soumyamitra Can we use on-call schedule in CSM application apart from ITSM?