Operator as caller
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‎01-12-2024 10:31 AM
We are using CSM and we have employees that do support but they can also be callers so they already have an operator account. Is there a way to make them visible in the caller field as well?
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Customer Service Management
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‎01-12-2024 07:51 PM
Hi @John Latour
what table are you asking for? The Case table (sn_customerservice_case) doesn't have a "Caller" field!
Maik
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‎01-13-2024 01:44 AM
I want to be able to select the same person as an operator in the Service operations workspace as in the caller field in the CSM workspace.