Operator as caller

John Latour
Tera Contributor

We are using CSM and we have employees that do support but they can also be callers so they already have an operator account. Is there a way to make them visible in the caller field as well?

2 REPLIES 2

Maik Skoddow
Tera Patron
Tera Patron

Hi @John Latour 

what table are you asking for? The Case table (sn_customerservice_case) doesn't have a "Caller" field!

Maik

Hi @Maik Skoddow 

I want to be able to select the same person as an operator in the Service operations workspace as in the caller field in the CSM workspace.