Operator as caller

John Latour
Tera Contributor

‎01-12-2024 10:31 AM

We are using CSM and we have employees that do support but they can also be callers so they already have an operator account. Is there a way to make them visible in the caller field as well?

Labels:
0 Helpfuls
  • 278 Views
2 REPLIES 2

Maik Skoddow
Tera Patron
Tera Patron

‎01-12-2024 07:51 PM

Hi @John Latour 

what table are you asking for? The Case table (sn_customerservice_case) doesn't have a "Caller" field!

Maik

0 Helpfuls

John Latour
Tera Contributor
In response to Maik Skoddow

‎01-13-2024 01:44 AM

Hi @Maik Skoddow 

I want to be able to select the same person as an operator in the Service operations workspace as in the caller field in the CSM workspace.

0 Helpfuls